How to contact Qatium Support

Published January 21st, 2025 by Cristina Palomino

We’re always here to support you. Get in touch with us by filling out this form, and we’ll get back to you as soon as possible. If you prefer, you can directly ask Q, our digital water assistant, from inside Qatium’s platform. Q will provide you with information about (almost) anything you might need help with.

Upload your network

Published July 28th, 2025 by Cristina Palomino

How-to guide Uploading a network into Qatium is a simple two-step process.  Already have a hydraulic model? Upload your EPANET input file (.inp). No model yet? Upload your GIS data, and we’ll build the model for you. Have both? Combine .inp and GIS files to enrich your network. Quick tip: Want to know what formats you can use? Check out our guide to

Workspace

Published January 21st, 2025 by Cristina Palomino

Qatium workspaces are the best place to start. From there, you can jump on any network to test scenarios or get a quick performance overview. All workspaces have several controls for you to perform different actions and to adapt the view to your specific needs. Workspace name: the name of the workspace you are in. Workspace selector: click on the ar

Does Qatium allow programming extensions to pull/inject values into the simulation (to implement custom feedback loops)?

Published July 28th, 2025 by Cristina Palomino

As of now, this is not possible. Qatium’s SDK allows interaction with models, retrieving results, and automating workflows outside of the simulation engine, but it doesn’t offer real-time control over the hydraulic solver. There’s no “in-the-loop” API to let external code influence the simulation as it runs, in the way feedback control would require

Upload readings in a .CSV file

Published January 21st, 2025 by Cristina Palomino

When you add readings to your network, you can evaluate its performance by comparing simulation results with historical data. In this article, we'll teach you how to easily add them from a .CSV file. Prepare your files for upload First thing is to have at least one network uploaded into Qatium. Then, to add readings to your networks you need to prep

Pipes

Published January 21st, 2025 by Cristina Palomino

Here you have all the specifications for pipe’s properties and how to modify them both in GIS editors and EPANET. Check this table to see all accepted aliases for each property. Qatium will process that information by running some validation checks and we’ll try to fill any gaps. Status Data you add to your files GIS editor Field Status, IniStatus,

Add network readings & live data

Published January 21st, 2025 by Cristina Palomino

The more sensor data your network includes, the better. We always recommend adding readings, as it allows you to validate and update your model with live and historical data.  This way, you can: Compare the model simulation results with real information Get warnings whenever we detect anomalies in your assets Improve the model accuracy and minimize

Remove members from the workspace

Published January 21st, 2025 by Cristina Palomino

Whenever you need to remove any user from your workspace, you just have to be Owner of the workspace and: Go to Manage workspace Find the member you want to remove from the list Choose Remove using the dropdown menu Confirm the action by clicking on Remove member Heads up: You can always add a user back to a workspace by following the steps in this

Get familiar with the Qatium Marketplace

Published January 21st, 2025 by Cristina Palomino

In the Qatium Marketplace, you'll find plugins and tools that will help you solve unique water management needs. Get the most out of Qatium by installing, purchasing and creating plugins to streamline your daily operations. What’s a plugin? Plugins are software components that add specific functionalities to an existing app or website. They act as e

Network maintenance

Published July 21st, 2025 by Cristina Palomino

Once you’ve completed the integration and calibration of your network model in Qatium, we recommend you to keep it updated. Real-world water systems evolve—and your model should too. Regular network maintenance ensures your model continues to deliver accurate, reliable insights as your infrastructure and operations change. When to update your networ

Network improvements

Published July 21st, 2025 by Cristina Palomino

When it comes to optimizing your water network operations, small changes can unlock powerful insights. At Qatium, we encourage you to enrich your network model with additional data—going beyond basic asset properties. These improvements enable more accurate simulations and open the door to advanced plugins and monitoring features. Here’s how you can

Zones insights

Published January 21st, 2025 by Cristina Palomino

If you have live data and delimited zones in your network, Qatium will provide useful insights that can help you approximate to a water balance. That way, you can estimate water losses in a specific DMA and take the right actions to amend the situation. This really comes in handy when managing pressures in your network. Zones information Hover over

Review network topology

Published May 13th, 2025 by Cristina Palomino

Once your data is cleaned and organized, the next step is to make sure everything is spatially correct—that is, your assets are connected and arranged properly on the map. We call this step review network topology, and it ensures your network behaves like a real one would. Sometimes, the raw data includes pipes that overlap, nodes that are slightly

How are upstream and downstream pressures calculated?

Published January 21st, 2025 by Cristina Palomino

Upstream and downstream pressures are calculated during the simulation depending on the orientation of the surrounding network elements. Qatium uses the EPANET engine to solve physics equations about the movement of water in pressurized water networks

Share a network

Published January 21st, 2025 by Cristina Palomino

Available on   To share a network, you need to: Be part of a Q-one, Q-plus, or Enterprise plan Have an Owner role  Then, follow these steps: Go to your Workspace and locate the network you want to share Hover over the network card and click on the Share button Enter the email address of the user you wish to share the network with Select Share Networ

My readings are not assigned to the correct asset

Published February 27th, 2025 by Cristina Palomino

To add readings to your networks and have them correctly assigned to the assets on your network, you need to prepare: A .CSV file with the readings data. A signal mapping .CSV file to map your readings to the corresponding assets. Read this article to learn how to prepare your files correctly.   If you already have readings loaded in Qatium, and you

I uploaded an INP file, and it’s not working

Published January 21st, 2025 by Cristina Palomino

There could be several reasons you are having issues with your INP files: Your INP doesn't contain tanks or supply sources, or your assets are not connected to them. Qatium accepts only valid .inp files per EPANET 2.2 standards. If your .inp file runs in EPANET 2.2 but the problem persists, we’ll review the model and make the adjustments for it to w

How to perform a fire flow analysis using target residual pressure

Published July 23rd, 2025 by Cristina Palomino

Sign up

Published January 21st, 2025 by Cristina Palomino

To sign up: Go to https://qatium.app/ Press Start Enter your email address and click Continue  We'll send you a one-time code: use it to confirm your login You’ll get a form asking for your name and company, once you submit that, you’ll be in! Heads up: Check your spam folder or enter an alternative email if you can’t see the one-time code. If you a

How to report a bug

Published January 21st, 2025 by Cristina Palomino

Before reporting a bug Check the Qatium Status Page to see if it’s a performance problem Check if the issue is also happening in incognito (private) mode and a different browser Disable the browser extensions. Sometimes they may cause some issues. If you experience performance issues on a specific network, try duplicating it and see if the issue per

I can't access a workspace or network

Published January 21st, 2025 by Cristina Palomino

If you can’t access a workspace or a network: Check you’ve been invited to that workspace or that the network has been shared with you. Make sure you are signing in with the correct e-mail address. If you are experiencing connection issues or have a limited connection, try reloading the page or coming back later when you have a better connection. If

I can't access the pressure, flow and/or tank autonomy panels

Published January 21st, 2025 by Cristina Palomino

If you are running scenarios and you can’t access these panels, it’s most likely because something went wrong during the simulation. Qatium simulates the behavior of each network using the EPANET toolkit, which can raise some errors while it is calculating and/or finishing the simulation process without returning the results for all the hours shown

What happens if my plugin doesn’t pass the review?

Published January 21st, 2025 by Cristina Palomino

No worries, we’ll guide you throughout the entire process.  If your plugin still doesn’t pass the review, it won’t be available in our marketplace. In case your plugin just needs a little tweak, the Qatium team will let you know. You have the opportunity to make any necessary changes and resubmit. Learn more about the submission and review process i

Sign in & sign out

Published January 21st, 2025 by Cristina Palomino

If you've already created your account, you just have to follow these steps to sign in: Go to https://qatium.app/login Select Start Enter your email address, and click Continue We'll send you a one-time code. Use it to confirm your login, and you’re in! Whenever you want to sign out in two easy steps, your session will be closed: Go to the profile m

How is tank autonomy calculated?

Published November 27th, 2025 by Cristina Palomino

Qatium calculates tank autonomy for each tank in the network from the selected time onwards. Here's how it works: Initial calculation: From the selected time, Qatium calculates how the tank’s volume decreases using the simulated outlet flow, continuing until the end of the simulation period. Determining the autonomy time. There are two possible outc

Introduction

Published July 23rd, 2025 by Cristina Palomino

New to Qatium? Start your journey with beginner-friendly resources to help you get familiar with the platform.

Network versions & saved scenarios

Published January 21st, 2025 by Cristina Palomino

The Network versions panel lets you compare different versions of your network and understand the impact of your tests and operational decisions. From this panel, you can switch between: Network: the original network, with no changes applied Scenario: the version where you test changes and run analyses Saved scenario: a saved version of your scenari

Readings display

Published January 21st, 2025 by Cristina Palomino

Right after you upload your readings files, sensor icons will appear on your map. You’ll see them either in blue or gray, depending on the data available for the current hour. Blue : if the received data matches the time step you are in. For example: the reading was taken at 11 a.m. and you visit the platform or navigate through the timeline around

What payment options do you accept?

Published January 21st, 2025 by Cristina Palomino

We accept payments by credit card and bank transfer. 

How Qatium integrates your readings

Published January 21st, 2025 by Cristina Palomino

Qatium keeps your network model up to date by updating your readings data regularly. This ensures you have accurate insights for better and faster decision-making. In this article, we’ll show you how Qatium handles your data integration. Update frequency Qatium updates data from your network’s key assets, like pumps, junctions, valves, and tanks, at

Customer points

Published January 21st, 2025 by Cristina Palomino

Adding customer points to your network is very useful, as it allows you to: See the impact of an operation on the customers, when running scenarios Visualize customer consumption Add consumption info to the simulation to improve the accuracy of the network Get Water balance insights , especially related to efficiency You can add customer points to y

Can I use Qatium in offline mode?

Published January 21st, 2025 by Cristina Palomino

Qatium is based on cloud technology, so it needs an internet connection to work. Although you may still be able to work with an unstable connection, this would affect the performance of the platform. You can also download your network as an .inp file so you can work offline using a different software.

MNF Monitor tool

Published November 5th, 2025 by Cristina Palomino

The MNF Monitor tool helps you monitor your network zones and estimate potential leakage by analyzing Minimum Night Flow (MNF) data. It highlights zones that may require attention and shows how MNF trends evolve over time—supporting smarter and faster decision-making. What's new?  This tool helps you: Identify zones with higher leakage-to-zone-lengt

MNF monitoring

Published November 5th, 2025 by Cristina Palomino

The MNF Monitor plugin helps you monitor how the MNF evolves in your network zones and estimate potential leakage by analyzing Minimum Night Flow (MNF) data. It highlights zones that may require attention and shows how MNF trends evolve over time—supporting smarter and faster decision-making. Use case This plugin helps you: Identify zones with highe

How is water footprint calculated?

Published August 21st, 2025 by Cristina Palomino

The plugin compares your network’s total water consumption in two periods: A baseline period you select (1 day, 1 week, or 2 weeks from a specific date) An analysis period that starts right after the baseline and continues until today (or the date you’ve set on the timeline) The results show: The total accumulated volume consumed (in m³, ML, or ft³)

Change the role of an organization user

Published April 29th, 2025 by Cristina Palomino

Available for Organization Admin   Once the organization is created, the Admin can add people to it and change their rol from User to Admin when needed.  To change the role of any person within the organization, you just have to: Go to Manage organization  Find the person you want to assign a different role on the list Select the role of your choice

Timeline

Published January 21st, 2025 by Cristina Palomino

Below the map, there’s the timeline. It represents a 24-hour period with 1h time steps. It also includes a date picker and a calendar. Combine them to: visualize how your network performs during the day,  start scenarios from a specific point in time,  or to review historical data and past events.  Timeline controls: play, pause, move forward. Timel

Accepted pipe materials and their aliases

Published January 21st, 2025 by Cristina Palomino

Material full name Accepted aliases Asbestos Cement AC, A/C, Asbestos Cement, FC, Fibrocemento, fibrecement Abrasion Resistant Outerwrap ARO, Abrasion Resistant Outerwrap, Envoltura exterior resistente a la abrasion Cast Iron CI, Cast Iron, Hierro fundido, Fundicion Gris Copper COPP, Cooper, Cobre, Copper Concrete Without Sheet Metal Jacket CWOSMJ,

Keep your network updated

Published January 21st, 2025 by Cristina Palomino

Updating your digital network allows you to have a more accurate representation of the physical one. Regardless of the file type you used to create your network, you can easily update it anytime by adding new files or replacing the existing ones. Add new files or GIS layers Make sure to name the new files differently to avoid overwriting existing on

I can't download my network

Published January 21st, 2025 by Cristina Palomino

Only network owners can download networks. If you don’t see the download icon, it means that you don’t have the permissions to do it. Ask the network owner to upgrade your role, or download the network themself. If nothing happens after clicking on the Download button, you might have: Some Internet connection issues Corporate security settings that

Valves

Published January 21st, 2025 by Cristina Palomino

Follow these specs to specify your valves’ type, their status, and/or edit their properties.Check this table to see all accepted aliases for each property. Qatium will process that information by running some validation checks and we’ll try to fill any gaps.  Type Shut-off valves GIS editor Field ValveType, Category, Family, Type, Class Attribute TC

Zones

Published January 21st, 2025 by Cristina Palomino

How to define zones You can add zones to your network at any time. To do it, simply upload polygon files (either Shapefiles or GeoJSON) to use as zones in your model. Make sure your files contain: An ID column with the zone(s) ID(s) Inlets and outlets field/column (can contain multiple inlets/outlets as a comma-separated list) Base demand, demand pa

Downgrade your plan

Published January 21st, 2025 by Cristina Palomino

Contact us to downgrade your plan, we'll set up everything accordingly. Remember that, if you decide to change your plan, you may lose access to some of its features. Any changes will only take effect at the end of the current license term. We ask that you let us know in advance so we can plan the transition properly.

Error uploading Shapefiles

Published January 21st, 2025 by Cristina Palomino

Qatium requires the upload of all the Shapefiles. This includes the .shp, .dbf and .prj files. Please note that some modeling packages do not create a .prj file when exporting data to Shapefiles. If all the required files are present, the problem might be that all files of the same layer don't have the same name. For each layer there must be one fil

Junctions

Published January 21st, 2025 by Cristina Palomino

How to set junctions As you might know, junctions are needed to solve the mathematical graph model of system flows. Therefore, they are important to your network in Qatium. In case you don't have a junction layer, Qatium will infer where the junctions are missing and connect them to the pipes, creating a connected network. If you do have a junction

Network settings

Published January 21st, 2025 by Cristina Palomino

Qatium grants you the Owner role whenever you create or upload a network into a workspace. That means there are a few management actions that only you can perform as a network Owner. Basic settings In terms of basic settings you can: Rename your network  You have 2 options to change the name of your network if you need to: From the workspace  While

What is the largest file I can upload to Qatium?

Published January 21st, 2025 by Cristina Palomino

There is no limit to the data you can upload to Qatium for a typical network. There are no restrictions on the file size or the number of elements per network, either. Although the import process might take longer with complex models. If the density and complexity of your model is higher than normal, please contact us and we’ll make sure everything

Water quality sensor data is not displayed

Published January 21st, 2025 by Cristina Palomino

We are putting in a lot of effort to give you a better understanding of the water quality in your network. However, although you can add water quality sensor data to Qatium, at the moment we won’t process it and you won’t see it displayed on the platform. Check our API documentation to see the supported data.

Network levels

Published January 21st, 2025 by Cristina Palomino

To quickly see the arterial or distribution part of your network, you can include network levels for any asset in your GIS files using a GIS editor. Data you add to your files Field Level or Category Attribute Arterial / Distribution How Qatium processes that data We verify your data to preserve consistent network levels. Then we add that informatio

How to perfom scenarios in Qatium

Published July 23rd, 2025 by Cristina Palomino

Can I retrieve, delete or update data through the API?

Published January 21st, 2025 by Cristina Palomino

Currently, our Ingest API is append-only. This means that Qatium will use the latest received value for each timestamp sent. If you wish to delete part or all of the data you submitted through the Ingest API, please contact us.

Element type

Published January 21st, 2025 by Cristina Palomino

Qatium only requires you to upload a pipe layer to create a network, but we recommend you upload as many element types as available to make the best of the platform. EPANET files If you are using modeling tools like EPANET, the element type will be created automatically in the model (in the exported .inp file, it'll be shown as [ELEMENT]). GIS files

How is the range in the demand spike panel calculated?

Published January 21st, 2025 by Cristina Palomino

You can choose a demand to apply within a given range. The maximum flow of the range is estimated using  the widest connected pipe diameter and the maximum flow range using a fixed velocity of 10 m/s or 32.8084 ft/s.

We don't use EPANET. Can we still use Qatium?

Published January 21st, 2025 by Cristina Palomino

Yes! Qatium allows you to use GIS data only, even if we recommend uploading an EPANET model(.inp). Also, most water modeling applications (including InfoWater Pro and WaterGEMS) use EPANET in the background and can export to EPANET.

What happens if two values are submitted for the same asset with identical timestamps?

Published January 21st, 2025 by Cristina Palomino

Qatium will use the last value received. The previous value(s) will be ignored and will not be visible in the platform. Our Ingest API is appending data, allowing the user to access the latest data available.

Water age tracking

Published January 21st, 2025 by Cristina Palomino

The Water Age plugin helps you monitor water quality across your distribution network. This tool tracks water age — a key indicator of water quality — and presents clear visual insights on how long water has been in your system.  It allows you to: Visualize water age in your network We use colors to show how long the water has been in your network.

Qatium for operation planning

Published January 21st, 2025 by Cristina Palomino

With Qatium, you can test different situations and operations and assess their performance on your network. That’s what we call running scenarios. You’ll be able to make risk-free, informed decisions about your network in a virtual environment before executing plans in the physical world. Evaluate the impact of watermain shutdowns Confirm the right

Do we need to send AMI data to another endpoint?

Published January 21st, 2025 by Cristina Palomino

You can use the Ingest API to send any sensor data. Qatium will process any flow data sent to a junction as AMI data, and any other data will be processed as SCADA.

Do you accept the "epoch time" format?

Published January 21st, 2025 by Cristina Palomino

Yes, we do! We accept epoch time format, if that’s your preferred flavor. Epoch times will always be considered UTC. We also accept ISO8601 format, which allows you to include the time zone in the time variable, e.g. 2024-02-29 03:00:00+10

What is the latest version of Qatium?

Published January 21st, 2025 by Cristina Palomino

Qatium is constantly improving: we release and implement new functionalities as soon as they are developed and tested. That means the platform is updated and you are always using the latest version of Qatium.

How Qatium sets up your network from your data

Published May 6th, 2025 by Cristina Palomino

When you upload your hydraulic data to Qatium, we follow a three-step process to get it ready for simulation. We transform your data into an operable network, making sure it's usable, clean, and complete. Whether you're an operator, planner, or engineer, here’s what happens behind the scenes. Normalizing your data We start by bringing all your data

My GIS data is not mapped to the right asset?

Published January 21st, 2025 by Cristina Palomino

When importing GIS data, Qatium will try to interpret it and assign an asset type to each uploaded file. If you notice that Qatium couldn’t recognize your dataset, we recommend renaming your files to end as “_assettype”. E.g. mynetwork_valves.geojson Here are the accepted aliases for each element type: Element type Aliases Supply sources source, res

Do I need a paid plan to use plugins?

Published January 21st, 2025 by Cristina Palomino

To have access to all Qatium tools, you just need to be part of any of our subscription plans: Q-one Q-plus Enterprise If you are part of the Enterprise plan you can also have access to custom tools designed for you. See all the details in our Pricing page.

Water Footprint tool

Published September 26th, 2025 by Cristina Palomino

The new Water footprint tool helps you understand how the total volume of water consumed in your network evolves over time. By comparing current consumption with a baseline period, you can measure the impact of operational changes, monitor seasonal variations, and see whether your water-saving initiatives are truly making a difference. What's new? T

How can I update my payment details?

Published January 21st, 2025 by Cristina Palomino

If you need to update your payment details, please contact us and we’ll guide you through the process.

Roles in networks

Published January 21st, 2025 by Cristina Palomino

For networks, we also have Owner and Member roles. These roles are defined by the owner of the workspace or any other person who has an Owner role assigned to them. Whenever you upload a network to a workspace, you’ll become the owner of that network and therefore you’ll have an Owner role. Depending on your role, you can do the following actions:  

Meter Deployment tool

Published September 26th, 2025 by Cristina Palomino

The new Meter Deployment tool helps you visualize the current state of metering in your network so you can prioritize where to deploy new meters more effectively. This tool is ideal for utilities aiming to increase measurement coverage, improve revenue, and reduce losses by accelerating smart meter rollouts. What's new? With the Meter Deployment too

Why is the assigned demand different from consumption?

Published January 21st, 2025 by Cristina Palomino

Models in Qatium are set by default to carry out a demand driven hydraulic analysis. The assigned demand value will match the consumption value at o’clock times as this is a result of the 1 hour time step simulation. Those values can differ: 1. For a Pressure -Driven Analysis: in this case, water demand dynamically adjusts according to current press

Warnings

Published January 21st, 2025 by Cristina Palomino

As soon as the platform receives your live data, Qatium will analyze and process it to find relevant events like: Tank levels (unusually low) Junction pressures (unusually low) Pipe flows (unusually high) You can set thresholds (minimum and maximum values) for those variables in your assets through a .CSV file. Preparing your files for upload To set

Work modes

Published January 21st, 2025 by Cristina Palomino

This functionality allows you to focus on concrete tasks quickly. Each work mode is a preset designed especially to help you perform operations in your network easily.  All tools This work mode allows you to explore the full range of tools available in Qatium. Ideal if you want to access everything at once or try out different functionalities.     

How to optimize operations with unidirectional flushing

Published July 23rd, 2025 by Cristina Palomino

What are the system requirements using Qatium?

Published January 21st, 2025 by Cristina Palomino

Qatium works on any device with a screen and an up-to-date browser. That includes smartphones, tablets, and computers. But it’s recommended that you use the biggest screen and most powerful CPU available. You can still use the App on older, less powerful devices, but our recommended hardware specifications are any device from 2020 onwards with a 3GH

Timeline & map

Published June 10th, 2025 by Cristina Palomino

When you test a scenario in Qatium, two essential tools help you make the most of it: the timeline and the map. Let’s take a look at why they matter—and how to use them effectively. Timeline Every scenario in Qatium is time-based. This means that when you simulate an event or change in your network, you need to specify when it happens. Choose a date

All tools now available for everyone — plus new work modes!

Published December 10th, 2025 by Cristina Palomino

We’re making a big change to help you get even more value from Qatium: from now on, all tools will be available to everyone. That means more flexibility, and a new, smarter way to work with your water network. To help you stay focused and make the most of this update, we’ve also redesigned how tools are organized in the platform. Say hello to the ne

Supply sources

Published January 21st, 2025 by Cristina Palomino

If you don’t have the data for supply sources or it’s invalid, Qatium will infer the location of the source following these steps: Qatium divides the network into subnetworks. Then check the most dense one for a supply source. If it doesn't contain a supply source, we infer it at the end node with the highest elevation of the pipes with the largest

Accepted aliases for element’s properties

Published January 21st, 2025 by Cristina Palomino

Element Property / Field Aliases All elements except Zones ID Id, assetid, ASSET_ID, WATHYDRANT, WATMAINID, WATSERVICE, WATVALVEID, OBJECTID, Unit_ID, Nombre, dc_id, Name Zones ID Name, Nombre, Zone, Zona, Id, text All elements Description Description, Descripcion All elements Group Group, Grupo All elements except Zones Lifecyle Life, lifecycle, d_

Edit element properties

Published January 21st, 2025 by Cristina Palomino

The more types of elements (pipes, valves, customer points...) you add to your network, the more you will get out of Qatium. In addition, we recommend that for each type of element you provide as much information as possible by specifying its properties. This way, you will have much more complete information for your scenarios to be accurate and the

How to build and submit a plugin

Published January 21st, 2025 by Cristina Palomino

Build your plugin With our SDK you can innovate with us and bring your ideas to life. If you want to build a plugin to extend Qatium capabilities, here’s how to do it: Set up your development environment Connect to Qatium using the Developer Mode Build your plugin Learn all the details by visiting the SDK documentation. Important:To build a plugin,

Remove a workspace

Published January 21st, 2025 by Cristina Palomino

To remove a team workspace, you must make sure it’s empty and that you’re an Owner, then: Go to the workspace you want to delete Click on Manage workspace Select Remove workspace Confirm the action by clicking on Remove workspace Heads up:  The creator of the workspace defines roles and can change them at any time directly from the Manage Workspace

Element Identifier (ID)

Published January 21st, 2025 by Cristina Palomino

Assign IDs To easily locate your elements on the map, it’s important to assign identifiers (IDs) to all of them.IDs are usually defined by default. If they aren’t or if you want to rename them, go to: GIS Field = ID EPANET property = ID Please bear in mind that, in Qatium, the IDs of your network elements must be unique,and up to 31 characters: We o

Does Qatium have native support for feedback-controlled pumps (VFDs)?

Published July 28th, 2025 by Cristina Palomino

Not directly. Qatium inherits EPANET’s control logic, which allows for rule-based controls (based on time, pressure, levels, etc.), but it does not simulate a real-time feedback loop like a Programmable Logic Controller (PLC) controlling a Variable Frequency Drive (VFD). As a possible workaround, depending on the goal of the control, feedback-contro

Normalizing your data

Published May 13th, 2025 by Cristina Palomino

When you upload your hydraulic data to Qatium, we begin by normalizing it—a behind-the-scenes process that makes sure your data is clean, consistent, and ready to simulate. Even if it's incomplete, inconsistently labeled, or comes from different sources.  We organize everything, fill in the gaps, and remove anything that might cause trouble. This st

Display insights about network elements

Published January 21st, 2025 by Cristina Palomino

Once inside your network, you’ll have useful information about your assets’ performance readily at hand. For example: tank’s volume, pipe’s status, flow, customer points’ pressures, demands, etc.      The insights displayed each time vary, depending on the type of element and the data you uploaded into Qatium. For example, if your network includes s

Create an organization in Qatium

Published April 29th, 2025 by Cristina Palomino

A company can have one or multiple organizations in Qatium. If you want to create yours, you just need to contact our team and we'll do it for you. We create the organization inside Qatium and assign an Admin to it. Once assigned, that Admin can add users to the organization and change their roles if needed. See all Admin permissions. Contact us to

My workspace or network has disappeared

Published January 21st, 2025 by Cristina Palomino

Your workspaces and networks won’t disappear unless anyone deletes them. If you can’t find a workspace or a network, make sure anyone in your team hasn’t deleted it. If you are experiencing connection issues or have a limited connection, try reloading the page or coming back later when you have a better connection. If the problem persists, contact u

Qatium for regulations

Published January 21st, 2025 by Cristina Palomino

We know it’s very important for utilities to comply with the water regulations in their regions. With Qatium, you can check your network fire flow capacity, monitor water quality and ensure an adequate water supply across your network both for consumption and emergencies purposes. Fire flow capacity Ensure that your network has the maximum water sup

Qatium for network monitoring

Published January 21st, 2025 by Cristina Palomino

Connect your live data We highly recommend you connect your live data with Qatium to adjust your network. This will allow you to have a better understanding of the network behavior and improve operations and emergency responses. You can upload SCADA, AMI, or any other real-time data by dragging & dropping a CSV file into a network or sending it

Send live data through the Qatium API

Published January 21st, 2025 by Cristina Palomino

Qatium's Ingest API is a REST API that allows you to send live data to Qatium, whether SCADA, AMI, etc. This way, you’re completely in control: you decide the volume, type or frequency of data you want to send.  You’ll be able to upload sensor data to your model such as asset status, settings, flow, pressure, demand and tank level variables. Using p

Iconography for assets and other network elements

Published January 21st, 2025 by Cristina Palomino

We represent the type of each asset or network element with an icon. Some of them also represent its status (open, closed, with issues…).  The following table shows a legend with the main icons and buttons you can find in Qatium, and what they represent. Icon Meaning Supply source Pipe Pipe - unsupplied Pipe with changes Pipe with issues Customer po

What is the difference between EPANET and Qatium?

Published January 21st, 2025 by Cristina Palomino

EPANET is a public domain, water distribution system modeling software package created by the US Environmental Protection Agency (EPA). It uses a mathematical engine, the EPANET engine, for solving hydraulic equations and calculating pressures and flows across the network. It is the engine used by most hydraulic modeling applications such as InfoWat

Delete your account

Published January 21st, 2025 by Cristina Palomino

To delete your account, please contact us. If you have shared workspaces, you'll have to specify if you’d like to delete them. Be careful:Once deleted, you won’t be able to recover the data previously held in that account.  

Model deviation

Published January 21st, 2025 by Cristina Palomino

Model deviation shows the average difference between the sensor values and the network simulation values. The smaller the model deviation, the closer the real data and the simulated values are. The goal is for the model deviation to be as small as possible, with the minimum value being 0%. How to visualize model deviation insights Qatium checks the

Meet Q, your digital water assistant

Published January 21st, 2025 by Cristina Palomino

Who is Q? During your Qatium journey you’ll have Q — your digital water assistant, always there to help you out.  They’ll give you information about network building, things to improve, errors, and other valuable insights to help you understand and work better with Qatium.  You can launch Q anytime, both from the workspace and inside the network. As

Qatium for model building

Published January 21st, 2025 by Cristina Palomino

We know that sometimes it’s difficult to have a complete dataset for your network, and we want to help. Qatium allows you to build a hydraulic model from GIS data, with no modeling skills required. Upload an existing model If you already have a model to upload into Qatium, you can update it and improve your network by adding new information. Quick t

Create a team workspace

Published January 21st, 2025 by Cristina Palomino

Available on   Creating a team workspace allows you to share a common place with your colleagues, collaborators,or stakeholders to visualize the networks, run simulations, and share strategies. You can easily create one by following these steps: Go to the workspace name to display the dropdown menu Select Create workspace Enter a name for your works

What is considered a discoloration risk?

Published January 21st, 2025 by Cristina Palomino

During normal operations, to know if there is discoloration risk you have to look at the results of the whole day and look for the maximum velocity: <0.3 m/s  or <0.984252 ft/s max velocity cause sedimentation From 0.3 to 0.8 m/s or 0.984252 to 2.62467 ft/s max velocity pipes are “self-cleansing”, they don’t accumulate sediments. And if you ar

Model accuracy

Published January 21st, 2025 by Cristina Palomino

Model accuracy shows how close your digital twin in Qatium is to the real network. We calculate it hourly based on the model's deviation values. The lower the deviation, the more accurate the model. The goal is to have an accuracy as high as possible, with the maximum value being 100%. However, we consider any value above 70% a good model accuracy.

Change the role of a workspace member

Published January 21st, 2025 by Cristina Palomino

By default, the person who creates the workspace gains an Owner role. The people added by the Owner will have, initially, a Member role. To change the role of any person within the workspace, you just have to: Go to the Manage Workspace button Find the person you want to change the role for Select the role of your choice from the drop-down menu

Qatium performance and loading issues

Published January 21st, 2025 by Cristina Palomino

If you are experiencing performance and/or loading issues with Qatium, you can: Check Qatium’s service status on this page. If everything is ok and the problem persists, check your connection and try again. None of the above is working? Contact us.

How to set up controls

Published June 16th, 2025 by Cristina Palomino

In Qatium, you can set up controls for your network elements—such as pipes, valves, and pumps—. These controls can help you automate operations like opening or closing a valve at a specific time or adjusting a pump’s settings. Types of controls Qatium supports simple controls as defined in EPANET: Simple controls Simple controls are straightforward

Flow analysis

Published January 21st, 2025 by Cristina Palomino

The Flow panel in Qatium shows not only the distribution of flow across the network but also the total length of pipes with that flow range.  Button to open the flow panel Toggle bar to hide or display flow information Flow distribution chart Toggle to display or hide the flow animation on the map Option to filter by flow range by selecting the bars

Tanks

Published January 21st, 2025 by Cristina Palomino

Follow these specs to set or edit the properties of your tanks. Check this table to see all accepted aliases for each property. Qatium will process that information by running some validation checks and will try to fill any gaps. Volume Volume is not a required property in EPANET. It’s calculated from minimum and maximum levels, and diameter, when t

What’s Qatium

Published January 21st, 2025 by Cristina Palomino

Qatium is an open and collaborative water management platform that helps utilities improve their water distribution system operations, SCADA, smart metering deployments, and much more. With a simple and secure design, Qatium allows you to build a digital replica of your networks within minutes, streamline daily operations, and optimize your network

Save scenarios

Published February 3rd, 2026 by Cristina Palomino

Good news! You can now save your scenario and track all changes made during the day in one place. What's new?  Now, the Network Versions panel will show a list of every change you make during the same day in the Scenario version. You can then select Save scenario to create your saved version. This feature helps you: Go back through your testing step

Basic requirements to build a network in Qatium

Published June 13th, 2025 by Cristina Palomino

Before you can start running simulations or planning scenarios in Qatium, you need to upload the data to build your network. Whether you’re starting from GIS data or an existing hydraulic model, understanding the basic requirements ensures a smooth import process. What your dataset should include At a minimum, your network needs a pipe layer. But fo

Signal Management tool

Published October 20th, 2025 by Cristina Palomino

The new Signal Management tool is the place in Qatium where you can view, organize, and validate all the signals and readings connected to your water network. What's new? With this feature, you can: Visualize all signals received in your Qatium network. Check mapping status — see if each signal is correctly linked to an asset in your model. Identify

Add members to a workspace

Published January 21st, 2025 by Cristina Palomino

If you are the workspace creator or you have an Owner role, you can add new members by following the next steps: Go to Manage workspace Enter the email address of the user you wish to add and click on Add member. You can invite users in a bulk by entering comma-separated emails. We’ll send them an email to notify them that they’ve been added to the

How to calibrate your model

Published June 16th, 2025 by Cristina Palomino

A hydraulic model is only as good as its ability to reflect the real world. That’s where model calibration comes in. It’s the process of fine-tuning your model—adjusting parameters like pipe roughness, demand patterns, or operational settings—so that outputs like pressure, flow, and tank levels match actual measurements in the network. Calibrating y

Roles in organizations

Published April 29th, 2025 by Cristina Palomino

Organizations in Qatium serve to group people around a delegation or department. It's the main entity in which all the team workspaces and networks fall.  Depending on your role, you’ll be able to do different things in Qatium organizations. The Admin role is for the person in charge of managing users in the organization (add, remove, etc.). The Use

Roles in workspaces

Published January 21st, 2025 by Cristina Palomino

Depending on your role, you’ll be able to do different things in Qatium workspaces. If you belong to a Pro plan and you create a workspace, you’ll become the owner of that workspace. From there, you’ll have an Owner role. If someone adds you to a workspace from a different owner, you will have a Member role unless the owner changes it. Here’s what y

Who to ask for network information in my organization?

Published January 21st, 2025 by Cristina Palomino

As a utility, you could ask for network information to: Hydraulic modeling team: ask them for an EPANET hydraulic model. They may use InfoWater, WaterCAD, WaterGEMS, EPANET or another hydraulic modeling software. GIS or asset management team: they will be able to give you more insights about the available network information - whether hydraulic mode

Add people to an organization

Published April 29th, 2025 by Cristina Palomino

Available for  Organization Admin   If you are the Admin of the organization, you can add new users by following the next steps: Go to Manage organization Enter the email address of the user you wish to add and click on Add If they are not registered in Qatium yet, we’ll send them an emal invitation to create an account and join the organization.  

How does Qatium calculate the orientation of pumps and valves?

Published January 21st, 2025 by Cristina Palomino

Qatium may go through the following stages to calculate orientation until it gets a result: It calculates the shortest distance by counting the elements between water sources. If the distance is the same for different orientations, supply sources take priority over tanks, so that orientation is selected. If the distance is the same but all orientati

Energy Efficiency Tool - New Update Available!

Published September 26th, 2025 by Cristina Palomino

Our latest version brings full-day energy efficiency insights to help you make smarter decisions at a glance. What's new?  Efficiency score per water volume: Measures how much energy (kWh) is used to deliver 1 cubic meter/foot of water. Energy demanded by pipe length: Calculates energy consumption (kWh) per kilometer/foot of pipeline. What’s improve

New housing developments

Published March 17th, 2025 by Cristina Palomino

Use case Imagine you and your team are planning network extensions because of new housing developments. With Qatium, you can quickly evaluate whether the network has the hydraulic capacity to support the expansion. Using the New housing developments simulator you'll be able to: Simulate the increase in demand at different points in your network Veri

How does Qatium calculate zones insights?

Published January 21st, 2025 by Cristina Palomino

The main insights we are displaying on water balance are: Net flow in your network, which we get from the flowmeters: Net flow = inlets - outlets Efficiency (the percentage of water that actually gets to customers): Efficiency = (Consumption / Net flow)*100 We calculate efficiency only if there are inlet/outlet flow sensors and live demands for at l

Energy efficiency

Published March 19th, 2025 by Cristina Palomino

The Energy efficiency tool helps you identify energy inefficiencies in your networks.  It allows you to: Think about the long-term operation and management of the network. Test alternative network operation schemes to optimize energy usage and reduce loss. The Energy efficiency plugin will show: The daily average efficiency score per water volume. T

Shutdown

Published February 27th, 2025 by Cristina Palomino

Use case Do you need to plan a watermain shutdown, either for maintenance, network expansion or an emergency? With this functionality, you will be able to find the best option to isolate pipes while minimizing the inconvenience to consumers. Qatium allows you to identify: The valves that need to be closed to isolate a given pipe section Alternatives

Overview of the network building process

Published June 12th, 2025 by Cristina Palomino

Creating a network in Qatium starts with your data—and builds up into a smart, dynamic model that delivers actionable insights. Whether you're just getting started or already an experienced user, this overview walks you through the main steps to build and maintain your network in Qatium. Each step includes a link to a detailed guide, so you can lear

What is the demand pattern applied to my model?

Published January 21st, 2025 by Cristina Palomino

If the model is a steady-state model, Qatium assigns the same hourly demand for the 24-time steps. If you're importing GIS data, we are using a default pattern.

Tank Autonomy - New Update Available!

Published November 27th, 2025 by Cristina Palomino

Our latest version brings a more accurate autonomoy calculation, and significantly improved resilience insights for better decision-making capabilities. What's new?  Dynamic Flow Rate: The new version calculates the total estimated outflow using simulation results from your selected timestamp until the end of the period. Smart Extrapolation: If the

Meter deployment

Published June 4th, 2025 by Cristina Palomino

Use case Knowing where and how to install meters is key for improving billing accuracy and reducing non-revenue water (NRW). The Meter Deployment plugin helps you visualize the current state of metering in your network so you can prioritize where to deploy new meters more effectively. This plugin is ideal for utilities aiming to increase measurement

Enable water quality insights

Published January 21st, 2025 by Cristina Palomino

Currently, Qatium only supports water age to calculate water quality.  In water quality modeling, water age refers to the time it takes for water to travel from a water source to consumers. The lower water age, the better water quality. It can help you understand how fresh the water is at different points—especially useful when monitoring water qual

Why is my network not displaying net flow, efficiency and/or estimated leakage?

Published January 21st, 2025 by Cristina Palomino

If you have delimited zones but you are not seeing any insights about water balance, it’s probably because your network is missing some data. Check your network includes the following data. Insights Network requirements Net flow Inlet/outlet sensors readings (athough we'll also display net flow data from the simulation) Efficiency Inlet/outlet flow

Is my data secure in Qatium?

Published January 21st, 2025 by Cristina Palomino

Your data is encrypted and stored securely via Amazon Web Services (AWS), and nobody can access it without your permission. Qatium has successfully achieved the internationally recognized ISO/IEC 27001 certification, which confirms that Qatium’s Information Security Management System (ISMS) meets the highest global standards for protecting sensitive

What is an Ingest API?

Published January 21st, 2025 by Cristina Palomino

An Ingest API is an interface that allows data to be imported into a system for processing or storage. It facilitates the seamless transfer of data between applications or services. Ingest APIs are commonly used in data management and analytics systems to efficiently bring in and manage data from various sources. Qatium's Ingest API is a REST API th

Fire flow capacity

Published February 28th, 2025 by Cristina Palomino

Use case Fire flow analysis is essential for assessing the network capacity for firefighting operations. Generally, regulatory guidelines establish the minimum fire flow rate, duration, and pressure requirements to guarantee enough water pressure for customers while ensuring ample supply for firefighters’ needs. To perform a fire flow analysis in a

What is a Proof of Value?

Published January 21st, 2026 by Cristina Palomino

A Proof of Value is an assisted trial designed to validate a specific business case. During a Proof of Value, a hydraulic expert works closely with your team to apply Qatium to your network and assess outcomes against agreed success criteria. A free trial allows you to explore Qatium on your own. A Proof of Value is guided and focuses on validating

Are flow animations based on the model simulations?

Published January 21st, 2025 by Cristina Palomino

Flow visualizations (animations) are based on the flow direction and pipe diameter. We've set a minimum threshold for the animation to run. You won't see the animation if the flow is lower than the following values: l/s: 0.001  ft3/s: 0.000035 l/m: 0.06 l/min: 0.06 gal/min: 0.0159 m3/h: 0.0036 m3/d: 0.0864 Ml/d: 0.0000864 Mgal/d: 0.0000228 Mgallon-i

How to prepare your GIS data for upload

Published June 16th, 2025 by Cristina Palomino

For Qatium to be able to run the simulation for your network, you need to prepare your GIS dataset including the following information: Level of importance GIS layer asset types GIS layer feature type Required Pipes LineString, MultiLineString Highly recommended Supply sources Point, MultiPoint Highly recommended Tanks Point, MultiPoint Highly recom

Emergency tank management

Published February 28th, 2025 by Cristina Palomino

Use case Not being able to provide water to its customers is a major concern for any water utility. Therefore, managing tanks is critical to the network's overall management.  With Qatium you can monitor tank levels, assess tank autonomy, and set warning thresholds to proactively manage your tanks. Data requirements Depending on the data you have av

Most common import errors and possible solutions

Published May 5th, 2025 by Cristina Palomino

Having trouble importing files or creating networks in Qatium? This guide covers common errors and fixes. Uncategorized file This error mainly affects to files containing asset information. It means the category (asset type) assigned to the file falls out of Qatium standards. To solve it you need to include some of the reserved words ( aliases ) in

Errors uploading GeoJSON files

Published January 21st, 2025 by Cristina Palomino

Please check the most common GIS errors by reading this article. If the problem persists, it might be: The GeoJSON file doesn’t contain projection information. If that’s the case, make sure each file contains it (e.g. "crs": { "type": "name", "properties": { "name": "urn :ogc: def :crs: EPSG::2326" } }) and try again. The coordinates don't match the

Why is the map not visible?

Published January 21st, 2025 by Cristina Palomino

When your model (.inp) doesn’t have a projection, our assistant Q will start a wizard to help you locate your network and define the projection of your model. If you skip or ignore this step, Qatium won’t be able to determine the projection and location of your model, and no background map will be displayed. But don’t you worry, you can always open

Flushing

Published March 14th, 2025 by Cristina Palomino

Use case Qatium allows you to optimize your water main flushing procedures to ensure effective cleaning while minimizing water waste and service disruption. If you need to design efficient flushing sequences, identify optimal velocities, and assess discoloration risk, this functionality is for you! With this tool, you can:  Design efficient flushing

What happens if zones insights are N/A?

Published January 21st, 2025 by Cristina Palomino

If the net flow, efficiency, or both, appears as N/A, probably there is data available but the insights are incoherent, or some flow-meter is missing. Remember that we calculate efficiency only if there are inlet/outlet flow sensors and live demands for at least 80% of the customer points. 

Why tank autonomy is N/A?

Published November 27th, 2025 by Cristina Palomino

If the autonomy estimates in the Tank Autonomy plugin are N/A and the graph is empty, it may be because the autonomy is infinite, or because it is greater than one year, or 0 (because the initial volume is 0).

Pressure management

Published March 12th, 2025 by Cristina Palomino

Use case Effective pressure management is essential for ensuring reliable water distribution, reduce leaks and prevent bursts. With Qatium, you can analyze and optimize network pressures manually or take advantage of the Pressure management plugin for a more automated and intuitive approach. This plugin allows you to identify: Sections of your netwo

How to perform a shutdown scenario

Published July 23rd, 2025 by Cristina Palomino

Upgrade your plan

Published January 21st, 2025 by Cristina Palomino

To upgrade your plan just get in touch with us. We'll set up your Qatium account according to your new plan. From that moment, you and your team will have access to all the functionalities included in the plan.

Pumps

Published January 21st, 2025 by Cristina Palomino

Here you have all the specifications for the pump’s properties and how to modify them both in GIS files and EPANET. Check this table to see all accepted aliases for each property. Qatium will process your data by running some validation checks and we’ll try to fill any gaps.  Status Data you add to your files GIS editor Field IniStatus, Status, d_pr

Water footprint

Published August 19th, 2025 by Cristina Palomino

The Water footprint plugin helps you understand how the total volume of water consumed in your network evolves over time. By comparing current consumption with a baseline period, you can measure the impact of operational changes, monitor seasonal variations, and see whether your water-saving initiatives are truly making a difference. This plugin is

How can I update or remove readings from my networks?

Published April 29th, 2025 by Cristina Palomino

If you need to update or remove your readings because they are outdated or wrong, you can:  Update the data by uploading a new CSV file to overwrite the existing one (works for readings and signal mapping files). Contact us to completly remove your data from your networks.        

Search

Published January 21st, 2025 by Cristina Palomino

You can use the search tool to quickly locate any of your network elements, regardless of whether you know the exact element ID or not.   You can search by element ID or by element address/location, depending on the information you have available. Click on the magnifying glass button In the search bar, start typing the element ID or the address. Aft

Upload background layers

Published January 21st, 2025 by Cristina Palomino

If you have an Owner role, you can add background layers containing any kind of geometry. This can be useful to have a more complete view of your network by displaying buildings, labels, etc. In order to do so, you need to: Fill in this contact form  Attach your layers (Shapefiles or GeoJSON)  Once you’ve added it, you’ll be able to see the new laye

Signal management

Published October 20th, 2025 by Cristina Palomino

The new Signal Management tool is the place in Qatium where you can view, organize, and validate all the signals and readings connected to your water network. It helps you understand how your real-world sensor data (from SCADA, AMI, or IoT systems) is being used in your Qatium model — and gives you full control of your sensor-to-asset connections, r

How can I find my map projection?

Published January 21st, 2025 by Cristina Palomino

When you import your network, Qatium will read the map projection from your files. If we can’t find it we’ll start a wizard for you to locate your network (zoom in to its location). Once zoomed in, you’ll have a list of potential projections to test and select. Some projections end up being very similar, if in doubt select one, you’ll be able to cha

Network

Published January 21st, 2025 by Cristina Palomino

From your workspace, you’ll be able to perform different actions for your networks. Depending on your subscription and your role, on each network card you’ll find buttons to: Duplicate a network: this creates a copy of the network in the workspace. Share a network with other team members. Download a network: we create a .inp file with all the networ

Add new layers: how to define network zones

Published July 31st, 2025 by Cristina Palomino

Use case Adding new layers to your network in Qatium enriches your model, unlocking deeper insights and more accurate operational decisions. In this exercise, you’ll learn how to add a zones layer to your network in Qatium.  Defining zones helps you organize your network data, analyze demand patterns, and prepare for operational tasks like rezoning

Tools to perform scenarios

Published January 21st, 2025 by Cristina Palomino

Inside Qatium you have several tools to test scenarios and assess the impact on your network. You can use them separately or combined to try different situations and operations, and to visualize results. Work modes panel: This allows you to focus on concrete tasks, switching from different presets designed especially to help you perform operations a

Pressures analysis

Published January 21st, 2025 by Cristina Palomino

Pressures panel controls The Pressures panel calculates and displays the pressure at the customer points in your network. Button to open the Pressures panel Toggle bar to display or hide the pressures information  Pressure range selector Go to minimum pressure on the network Go to maximum pressure on the network Toggle to display or hide the pressur

What is the most used modeling engine?

Published January 21st, 2025 by Cristina Palomino

Distribution networks EPANET engine is the most used engine in the world. Beyond the EPANET application itself, Qatium, InfoWater (Pro), and WaterGEMS - among others - use an EPANET engine. Even water modeling solutions with proprietary engines (like InfoWorks WS and Sinergee) can export to EPANET format. Waste and stormwater networks SWMM engine is

Efficiency doesn’t appear on the zones insights

Published January 21st, 2025 by Cristina Palomino

There could be 2 reasons why you are not seeing efficiency data in your zones: There are no live demands for at least 80% of the junctions classified as Customer points.  You uploaded live demands but there are some errors in the consumption data. We use the following formula to calculate efficiency: (Consumption / Net flow)*100. We calculate effici

How is model accuracy calculated?

Published January 21st, 2025 by Cristina Palomino

Model accuracy is calculated by averaging the values of flow, pressure and tank volume deviations. The minimum value of model accuracy is 0% and means bad performance: the average of deviations is above 100% The maximum value of model accuracy is 100% and means outstanding performance: the average of deviations is 0% Message Model accuracy N/A (not

Map

Published January 21st, 2025 by Cristina Palomino

To move around the map and customize your network view, use the map control buttons. Reset north Frame the network map Switch from 2D to 3D view Activate satellite view Zoom in and zoom out The following table shows the map controls and their use in detail: Graphic representation Meaning Use     Pan  Click and hold your pointer to move freely around

Intro to Qatium scenarios

Published January 21st, 2025 by Cristina Palomino

With Qatium, you can test different situations and operations before executing plans in the physical world. That’s what we call running scenarios. You’ll be able, among many other things, to assess the impact of watermain shutdowns, design and adapt flushing sequences, and test as many “what if” questions as you need. Running scenarios with Qatium e

Set the network projection

Published January 21st, 2025 by Cristina Palomino

Set projection Qatium locates your network in different ways, depending on the type of files you upload and the information they include. We encourage you to set your network projection to ensure that its location on the map is accurate. Here’s how it works for each type of file: EPANET .inp files Type of file Projection included What Qatium does EP

Why isn't the graph displaying?

Published January 21st, 2025 by Cristina Palomino

Qatium simulates the behavior of each network using the EPANET toolkit, which can raise some errors while it is calculating and/or finishing the simulation process without returning the results for all the hours shown in the timeline. In the hours when there are results, they will be shown on the map, in the asset details, and in the pressure, flow,

Water footprint data is not available

Published August 21st, 2025 by Cristina Palomino

Sometimes when using the Water footprint plugin, you may see the message: I nsights not available. This means the plugin doesn’t have enough data to calculate results.  Here are the most common reasons this can happen, and how to solve them. No readings for the selected date or period The message appears because there are no flow readings available

How to prepare your hydraulic model for upload

Published June 16th, 2025 by Cristina Palomino

If you already have a hydraulic model built in a modeling software, uploading it to Qatium is straightforward—just export it as an EPANET .inp file.  Depending on the tool you are using, there could be different ways of doing that. We'll walk you through the process to make sure your data is complete and ready for upload. Create a .inp file from EPA

Qatium for developers

Published January 21st, 2025 by Cristina Palomino

Using our SDK, you can extend or change the behavior of existing features in Qatium. You can also add new capabilities to the platform by creating your own plugins. We’ve prepared a complete guide for you to build and submit your plugins into the Qatium Marketplace. Learn all the details by reading this article. To test it during development, you’ll

Why do I receive a “Simulation is not available” message when running scenarios?

Published January 21st, 2025 by Cristina Palomino

Qatium simulates the behavior of each network using the EPANET toolkit, which can raise some errors while it is calculating and/or finishing the simulation process without returning the results for all the hours shown in the timeline. In the hours when there are results, they will be shown on the map, in the asset details, and in the pressure, flow,

Import demands via GIS files

Published October 21st, 2025 by Cristina Palomino

We know how important it is for you to define more than one demand—like base demand and pattern—for each junction using GIS or other files. Now, with Qatium, you can. What's new?  If you import junction layers with demand and pattern fields, you can automatically create multiple demand categories per junction and smartly reuse patterns across the ne

Qatium crashes when I try to ignore a layer

Published January 21st, 2025 by Cristina Palomino

Recategorizing and ignoring network layers entail changes not only to the view but also to the structure and performance of your network. In this case, ignoring a layer can result on a non-simulable model. Meaning that probably the layer you want to ignore is neccessary to build the network model.   

Cancel your subscription

Published January 21st, 2025 by Cristina Palomino

If you want to cancel your subscription, get in touch with us at least 30 days before the upcoming renewal date. We’ll take care of ending the subscription.   

What are the different measurement units used in Qatium?

Published January 21st, 2025 by Cristina Palomino

Qatium uses the same units as the EPANET engine, either customary (US) or international system (SI) depending on the units present in source data that's uploaded into Qatium. Properties International System Units US Customary System Units Network length km mi (mile) Element length m ft Flow / Assigned demand l/s gal/min Height m ft (feet) Pressure (

What happens to my network after I’ve deleted it? Can I recover my data?

Published January 21st, 2025 by Cristina Palomino

When you delete your network, it will no longer be accessible from the workspace. Only Owners can delete networks. As an owner you can manage who has permission to delete your network. We recommend being cautious when managing roles and permissions. Your network is recoverable for 30 days only for the Pro, Business and Enterprise plans. To request a

Uploading GIS files is not working

Published January 21st, 2025 by Cristina Palomino

If the GIS file you are trying to upload doesn’t open in a GIS viewer, like QGIS or ArcGIS, please review the error in the viewer to solve it. If it does, make sure you are uploading all GIS data at once, you can zip all the GIS layers and upload it into Qatium. Other problems with GIS files could be: No geometry: all features must have a geometry.

I got a “wrong format” error when uploading CSV files

Published January 21st, 2025 by Cristina Palomino

Your CSV files must have a specific structure so that Qatium can interpret them correctly. The data columns may be in any order, but they should have the exact same labels as shown in this article.

Why are plugins not visible in my personal workspace?

Published January 21st, 2025 by Cristina Palomino

Plugins purchased by your organization are only available for team workspaces and networks.

Explore the demo network

Published January 21st, 2025 by Cristina Palomino

What's Magnetic Island? To introduce you to Qatium, we've created a demo network named Magnetic Island, AU - Demo. It includes many elements you could find in your own network: hydrants, pipes, pumps, tanks... It’s a great network to explore all the functionalities before importing your own. Demo network controls Once you access the Demo network, yo

Accepted aliases for element’s type

Published January 21st, 2025 by Cristina Palomino

Element type Aliases Supply sources source, reservoir, fuente, embalse, pozo, well, suppl, suministro, inyeccion, import, input, entrada, wtp, wtw, sondeo Laterals lateral, ramal_abonado Tanks tank, tanque, deposito, almacenamiento, tower Pumps pump, bomba, impulsion, booster, bombeo Valves valve, valvula, shutoff, tcv, gpv, prv, psv, fcv, pbv, regu

Life cycle

Published January 21st, 2025 by Cristina Palomino

To accurately reflect your currently active network, Qatium filters any abandoned and proposed elements from your files, except for zone layers. To do so, Qatium will rely on the lifecycle property. If you don’t have the Lifecycle property specified, you can add it to your GIS files using a GIS editor as described below. Data you add to your files F

Duplicate a network

Published January 21st, 2025 by Cristina Palomino

Duplicating networks makes it easier to compare different scenarios for the same network without compromising the original one. You will have a copy of the original network connected to the same readings and warnings, for you to perform different scenarios with the same exact data. To duplicate a network, you must have an Owner role and then: Go to

Estimated leakage tool

Published September 26th, 2025 by Cristina Palomino

The Estimated leakage tool helps you understand how changes in pressure settings can impact leakage volumes across your network. By calibrating a network with emitter coefficients for each node and creating pressure management scenarios, operators can estimate reductions in leakage by identifying the most effective pressure settings. This tool is es

How to design a flushing sequence

Published July 23rd, 2025 by Cristina Palomino

I can't sign in

Published January 21st, 2025 by Cristina Palomino

To sign in into Qatium you just need to follow these steps: Go to https://qatium.com/ Select Sign in, enter your e-mail address, and click Continue We'll send you a one-time code to your e-mail. Use it to confirm your login, and you’re in! If you are experiencing some trouble signing in: Make sure you have signed up to Qatium before. If not, you can

Inferring hydraulic data

Published May 13th, 2025 by Cristina Palomino

Once your network is cleaned, organized, and connected, there’s one final step before it’s ready for simulation: inferring hydraulic data. This means we fill in any missing information needed to simulate how water behaves in your system. Sometimes, datasets don’t include all the details—like pipe diameters, elevation levels, or demand values—and tha

Work with Q—your digital water assistant

Published July 10th, 2025 by Cristina Palomino

Q is your digital water assistant inside Qatium. With Q, you can get information about your network, ask questions about the platform, and even perform actions without clicking through menus. In this exercise, you'll learn how to talk to Q, test both the chat and voice features, and try out some commands that make your day-to-day work easier. Say hi

Estimated leakage from emitters

Published June 3rd, 2025 by Cristina Palomino

Use case Reducing water loss is a priority for any water utility. The Estimated leakage plugin helps you understand how changes in pressure settings can impact leakage volumes across your network. By calibrating a network with emitter coefficients for each node and creating pressure management scenarios, operators can estimate reductions in leakage

How to install a plugin from the Marketplace

Published January 21st, 2025 by Cristina Palomino

Depending on your subscription plan, you’ll have access to different plugins from the Marketplace. If the plugin is included in your current plan, it will be directly accessible on your team networks and workspaces. If the plugin is available in a higher plan than yours, you can upgrade your subscription directly from the plugin page. Some plugins a

How to perform a fire flow analysis with a target demand

Published July 23rd, 2025 by Cristina Palomino

Choose the right plan for you

Published January 21st, 2025 by Cristina Palomino

Our four plans cover the needs of a wide range of utilities. Q-one is perfect for local utilities & towns starting their digital journey. Q-plus helps mid-sized utilities & growing cities scaling digital ops. Enterprise ideal for large utilities & cities managing complex systems. To choose the plan that suits you best, explore all the de

Customize your network view

Published January 21st, 2025 by Cristina Palomino

You can customize the view of your network for any of your tasks in Qatium using the network display panels. Network layers panel  Network levels panel  Network elements panel Network layers Use the Network layers button to open up the panel that allows you to update your network by:  Adding new data Re-categorizing the existing layers (reassign som

Run your first scenario: fire flow capacity

Published July 24th, 2025 by Cristina Palomino

Use case Imagine you’re a network operator and you need to confirm how much fire flow you can extract from a hydrant—without compromising pressure in the system. In this step-by-step exercise, we’ll show you how to do that using Qatium’s platform. You’ll work with the demo network, Magnetic Island, and focus on hydrant H_25760558 located along Pietr

Plugins are not working

Published January 21st, 2025 by Cristina Palomino

Every plugin in the marketplace undergoes a thorough review before you can buy it. If you have any issues with Qatium plugins, just reach out to us and we'll fix it as soon as possible. For third-party plugins, Qatium is not responsible for their performance after being reviewed and published. Check the plugin page in the Marketplace for the help re

What languages does Qatium support?

Published January 21st, 2025 by Cristina Palomino

You can set the language of Qatium interface to English (AmE), Portuguese or Spanish. To do so, set your browser language options, and Qatium will automatically apply the same for the interface. When talking to Q, your digital water assistant, you can use whatever language you are most comfortable with. But bear in mind that Q are still learning and

Can I perform watermain shutdown without valves?

Published January 21st, 2025 by Cristina Palomino

Yes, but it's not ideal. When Qatium doesn't find enough shutoff valves to isolate the pipe, it assumes that the selected pipe represents a pipe surrounded by valves and changes its status to closed. We recommend adding all your valves and customer points to your network for the optimal experience.

Is there a trial version for the paid plans?

Published January 21st, 2025 by Cristina Palomino

Yes, Qatium offers free trials and assisted proofs of value upon request. We want you to experience the platform and validate its value before making a commitment. Go to https://qatium.com/ Select Book a demo Complete the form We’ll get in touch with you to start the trial and guide you through Qatium.

My network location is wrong

Published January 21st, 2025 by Cristina Palomino

Qatium locates your network in different ways, depending on the type of files you upload and the information they include. You can always change it and find a better one following these steps: Open the assistant by clicking on Q’s icon Find Your network seems misplaced? on the suggestions Select Change its location Go over the projection candidates

Hydrants

Published January 21st, 2025 by Cristina Palomino

How to define hydrants We recommend that you specify which junctions represent hydrants directly on EPANET or a GIS editor. Otherwise, Qatium will not be able to identify them. You can do it by adding the following data to your files: GIS editor Field Group Attribute hydrant     EPANET Option 1 Property Description (i.e., the extra properties column

How to upload your network to Qatium

Published July 23rd, 2025 by Cristina Palomino

Upload process

Published January 21st, 2025 by Cristina Palomino

Regardless of the type of files you have, there are 2 ways to upload them:  Use the Upload buttons in the workspace, or directly drag & drop your files into the platform. As you will see below, uploading a network is a simple two-step process. If you're having issues with your import, please contact us; our support team will be happy to assist.

Can pump speed be modified at each evaluation step via code?

Published July 28th, 2025 by Cristina Palomino

Currently, there’s no built-in way in Qatium to run custom code that dynamically adjusts pump speed during simulation, as can be done with external scripts or extensions in EPANET.

Available plugins

Published January 21st, 2025 by Cristina Palomino

In Qatium’s Marketplace, you can find several types of plugins, either built by Qatium or third-party developers. Qatium plugins Some of the plugins have been built by Qatium developers and are fully maintained by our team. There are several Qatium-built plugins that are available for utilities by default. Others are available in the Marketplace to

Why is my pipe not being shut?

Published January 21st, 2025 by Cristina Palomino

If you are trying to perform a shutdown on a pipe representing a check valve, and Qatium doesn’t find any shut-off valves, we won’t be able to continue with the operation.

Remove users from the organization

Published April 29th, 2025 by Cristina Palomino

Available for Organization Admin   Whenever you need to remove any user from your organization, you just have to: Go to Manage organization Find the user you want to remove from the list Choose Remove using the dropdown menu Confirm the action by clicking on Remove user Heads up:Removing someone from an organization will also remove them from all it

Issues with one-time code

Published January 21st, 2025 by Cristina Palomino

When trying to sign in to Qatium, we’ll send you a one-time code at the e-mail address you are using to access Qatium. If you don’t receive the code: Check your spam folder Make sure the e-mail address is correct Sometimes, strong corporate Spam filters can delay the reception of the code. If you receive the code but that it takes a long time, we wo

What currencies do you accept?

Published January 21st, 2025 by Cristina Palomino

EUR (€) and USD ($).