Some plugins in the marketplace are included in Pro, Business or Enterprise plans. But you can purchase any plugin regardless of your plan. Keep in mind that certain features may not be available in the Free plan. This means that even if you buy a plugin, you may not use it to its full potential without a paid plan....

Qatium's Ingest API is a REST API that allows you to send live data to Qatium, whether SCADA, AMI, etc. This way, you’re completely in control: you decide the volume, type or frequency of data you want to send.  You’ll be able to upload sensor data to your model such as asset status, settings, flow, pressure, demand and tank level variables. Using p...

If you've already created your account, you just have to follow these steps to sign in: Go to https://qatium.app/login Select Start Enter your email address, and click Continue We'll send you a one-time code. Use it to confirm your login, and you’re in! Whenever you want to sign out in two easy steps, your session will be closed: Go to the profile m...

During normal operations, to know if there is discoloration risk you have to look at the results of the whole day and look for the maximum velocity: <0.3 m/s  or <0.984252 ft/s max velocity cause sedimentation From 0.3 to 0.8 m/s or 0.984252 to 2.62467 ft/s max velocity pipes are “self-cleansing”, they don’t accumulate sediments. And if you ar...

If you need to update your payment details, please contact us and we’ll guide you through the process....

To add readings to your networks and have them correctly assigned to the assets on your network, you need to prepare: A .CSV file with the readings data. A signal mapping .CSV file to map your readings to the corresponding assets. Read this article to learn how to prepare your files correctly.   If you already have readings loaded in Qatium, and you...

Right after you upload your readings files, sensor icons will appear on your map. You’ll see them either in blue or gray, depending on the data available for the current hour. Blue : if the received data matches the time step you are in. For example: the reading was taken at 11 a.m. and you visit the platform or navigate through the timeline around ...

We are putting in a lot of effort to give you a better understanding of the water quality in your network. However, although you can add water quality sensor data to Qatium, at the moment we won’t process it and you won’t see it displayed on the platform. Check our API documentation to see the supported data....

If the GIS file you are trying to upload doesn’t open in a GIS viewer, like QGIS or ArcGIS, please review the error in the viewer to solve it. If it does, make sure you are uploading all GIS data at once, you can zip all the GIS layers and upload it into Qatium. Other problems with GIS files could be: No geometry: all features must have a geometry. ...

Your CSV files must have a specific structure so that Qatium can interpret them correctly. The data columns may be in any order, but they should have the exact same labels as shown in this article....

Qatium requires the upload of all the Shapefiles. This includes the .shp, .shx, .dbf and .prj files. Please note that some modeling packages do not create a .prj file when exporting data to Shapefiles. If all the required files are present, the problem might be that all files of the same layer don't have the same name. For each layer there must be o...

Our four plans cover the needs of a wide range of utilities. Free gives you all core functionalities.  Pro gets you all operational scenarios, like watermain shutdowns and flushing sequences. Business offers you full collaboration capabilities, so you can work on multiple networks as a team. Enterprise gives you a custom plan tailored to your networ...

You can use the search tool to quickly locate any of your network element s, regardless of whether you know the exact element ID or not.   You can search by element ID or by element address/location, depending on the information you have available. Click on the magnifying glass button In the search bar, start typing the element ID or the address. Af...

Available on To remove a team workspace, you must make sure it’s empty and that you’re an Owner, then: Go to the workspace you want to delete Click on Manage workspace Select Remove workspace Confirm the action by clicking on Remove workspace ⚠️ Important: The creator of the workspace defines roles and can change them at any time directly from the M...

Regardless of the type of files you have, there are 2 ways to upload them:  Use the Upload buttons in the workspace, or directly drag & drop your files into the platform. As you will see below, uploading a network is a simple two-step process. If you're having issues with your import, please contact us; our support team will be happy to assist. ...

For credit card payments, we will debit your account monthly until the next renewal date. If you have a yearly subscription, our team will bill you monthly until the end of your current subscription....

Element Property / Field Aliases All elements except Zones ID Id, assetid, ASSET_ID, WATHYDRANT, WATMAINID, WATSERVICE, WATVALVEID, OBJECTID, Unit_ID, Nombre, dc_id, Name Zones ID Name, Nombre, Zone, Zona, Id, text All elements Description Description, Descripcion All elements Group Group, Grupo All elements except Zones Lifecyle Life, lifecycle, d_...

Element type Aliases Supply sources source, reservoir, fuente, embalse, pozo, well, suppl, suministro, inyeccion, import, input, entrada, wtp, wtw, sondeo Tanks tank, tanque, deposito, almacenamiento, tower Pumps pump, bomba, impulsion, booster, bombeo Valves valve, valvula, shutoff, tcv, gpv, prv, psv, fcv, pbv, regula, control, llave, grifo, reduc...

Available on By default, the person who creates the workspace gains an Owner role. The people added by the Owner will have, initially, a Member role. To change the role of any person within the workspace, you just have to: Go to the Manage Workspace button Find the person you want to change the role for Select the role of your choice from the drop-d...

The Network Versions panel allows you to evaluate the impacts of your tests by switching between: My network (with the original settings) My scenario (where you run your tests) The moment you start testing scenarios, Qatium will change automatically from My network to My scenario, and every change you make will be highlighted in the timeline at the ...

When we talk about insights and results, we refer to key information that helps you solve a problem or improve the state of your network. When running scenarios, you’ll have immediate insights about your network performance. Basic insights Hover over a network element to see a preview of their performance, or click on it to display more complete ins...

If the net flow, efficiency, or both, appears as N/A, probably there is data available but the insights are incoherent, or some flow-meter is missing....

Available on If you have live data and delimited zones in your network, Qatium will provide useful insights on water balance so that you can improve it.  You can easily evaluate if there’s an abnormally high amount of non-revenue water (NRW) in a specific DMA and what causes it, and take the right actions to amend the situation. Hover over or click ...

With Qatium, you can test different situations and operations before implementing them in the real world. That’s what we call running scenarios. You can, among many other things, evaluate the impact of watermain shutdowns, design and adapt flushing sequences, and test as many theories as you need in a risk-free digital environment. Depending on your...

Once inside your network, you’ll have useful information about your assets’ performance readily at hand. For example: tank’s volume, pipe’s status, flow, customer points’ pressures, demands, etc.      The insights displayed each time vary, depending on the type of element and the data you uploaded into Qatium. For example, if your network includes s...

With Qatium, you can test different situations and operations before executing plans in the physical world. That’s what we call running scenarios. You’ll be able, among many other things, to assess the impact of watermain shutdowns, design and adapt flushing sequences, and test as many “what if” questions as you need. Running scenarios with Qatium e...

The more types of elements (pipes, valves, customer points...) you add to your network, the more you will get out of Qatium. In addition, we recommend that for each type of element you provide as much information as possible by specifying its properties. This way, you will have much more complete information for your scenarios to be accurate and the...

Duplicating networks makes it easier to compare different scenarios for the same network without compromising the original one. You will have a copy of the original network connected to the same readings and warnings, for you to perform different scenarios with the same exact data. To duplicate a network, you must have an Owner role and then: Go to ...

You can use the Ingest API to send any sensor data. Qatium will process any flow data sent to a junction as AMI data, and any other data will be processed as SCADA. If you prefer to send the raw meter readings rather than the flow data, please help us prioritize our upcoming feature releases by leaving your motivations in our roadmap....

When your model (.inp) doesn’t have a projection, our assistant Q will start a wizard to help you locate your network and define the projection of your model. If you skip or ignore this step, Qatium won’t be able to determine the projection and location of your model, and no background map will be displayed. But don’t you worry, you can always open ...

The moment you create a Qatium account, you’ll be on the Free plan. From there, you can upgrade to Pro, Business or Enterprise, depending on your needs.  Free gives you all core functionalities at no cost. It includes 1 user, and access to personal networks and personal workspace only. That’s why it’s the perfect plan to explore Qatium before implem...

On the right side of the map, right below the Search icon, you’ll find a button to display or hide  the Pressure panel . If you switch ON and OFF the toggle bar, you’ll activate or hide the pressure results on the map. The Pressure panel calculates and displays the pressure at the customer points.We represent the pressure results on the map with col...

The Enterprise plan is tailored to your needs. It gives you a custom plan that fits perfectly to your network and team needs: Custom number of users Custom number of networks Custom number of team workspaces It includes early feature access and all collaboration tools: network sharing, real-time collaboration with your teams, user permissions and ro...

Qatium workspaces are the best place to start. From there, you can jump on any network to test scenarios or get a quick performance overview. All workspaces have several controls for you to perform different actions and to adapt the view to your specific needs. Workspace name: the name of the workspace you are in. Workspace selector: click on the ar...

Please check the most common GIS errors by reading this article. If the problem persists, it might be: The GeoJSON file doesn’t contain projection information. If that’s the case, make sure each file contains it (e.g. "crs": { "type": "name", "properties": { "name": "urn :ogc: def :crs: EPSG::2326" } }) and try again. The coordinates don't match the...

For networks with pressure zones, ensuring that the customer pressure is within service levels can be a dynamic and tiring exercise. Qatium takes out the busy work. Change pressure zone boundaries With extreme (too high or too low) pressure in a pressure zone in your network, you can decide to test moving the zone boundary to adjust the pressure and...

For networks, we also have Owner and Member roles. These roles are defined by the owner of the workspace or any other person who has an Owner role assigned to them. Whenever you upload a network to a workspace, you’ll become the owner of that network and therefore you’ll have an Owner role. Depending on your role, you can do the following actions:  ...

Available on To share a network, you need to: Be part of a Pro, Business or Enterprise plan Have an Owner role  Then, follow these steps: Go to your Workspace and locate the network you want to share Hover over the network card and click on the Share button Enter the email address of the user you wish to share the network with Select Share Network T...

To introduce you to Qatium, we've created a demo network called Magnetic Island. It includes many of the elements you could have in your own network: hydrants, pipes, pumps, tanks... It’s a great way to explore all the functionalities before importing your first network. Now is your turn to explore! If you haven’t signed up yet, go create your accou...

If you have an Owner role, you can add background layers containing any kind of geometry. This can be useful to have a more complete view of your network by displaying buildings, labels, etc. In order to do so, you need to: Fill in this contact form  Attach your layers (Shapefiles or GeoJSON)  Once you’ve added it, you’ll be able to see the new laye...

Model accuracy is calculated by averaging the values of flow, pressure and tank volume deviations. The minimum value of model accuracy is 0% and means bad performance: the average of deviations is above 100% The maximum value of model accuracy is 100% and means outstanding performance: the average of deviations is 0% Message Model accuracy N/A (not ...

Connect your live data We highly recommend you connect your live data with Qatium to adjust your network. This will allow you to have a better understanding of the network behavior and improve operations and emergency responses. You can upload SCADA, AMI, or any other real-time data by dragging & dropping a CSV file into a network or sending it ...

Yes! Qatium allows you to use GIS data only, even if we recommend uploading an EPANET model(.inp). Also, most water modeling applications (including InfoWater Pro and WaterGEMS) use EPANET in the background and can export to EPANET....

If you want to cancel your subscription, get in touch with us at least 30 days before the upcoming renewal date. We’ll take care of ending the subscription, and we will change your account to Free.   ...

Plugins purchased by your organization are only available for team workspaces and networks....

The more sensor data your network includes, the better. We always recommend adding readings, as it allows you to validate and update your model with live and historical data.  This way, you can: Compare the model simulation results with real information Get warnings whenever we detect anomalies in your assets Improve the model accuracy and minimize ...

Inside Qatium you have several panels, plugins and controls to test scenarios and assess the impact on your network. You can use them separately or combined to try different situations and operations, and to visualize results. In the following image you’ll see the main scenario panels and plugins in Magnetic Island, our demo network. Depending on yo...

Your workspaces and networks won’t disappear unless anyone deletes them. If you can’t find a workspace or a network, make sure anyone in your team hasn’t deleted it. If you are experiencing connection issues or have a limited connection, try reloading the page or coming back later when you have a better connection. If the problem persists, contact u...

Qatium grants you the Owner role whenever you create or upload a network into a workspace. That means there are a few management actions that only you can perform as a network Owner. Basic settings In terms of basic settings you can: Rename your network  You have 2 options to change the name of your network if you need to: From the workspace  While ...

This functionality allows you to focus on concrete tasks quickly. Each work mode is a preset designed especially to help you perform operations in your network easily. From there, you’ll be able to hide or display whatever you need as you do normally. Overview This is the default work mode when the network has delimited zones. Here, you’ll see the Z...

To easily locate your elements on the map, it’s important to assign identifiers (IDs) to all of them.IDs are usually defined by default. If they aren’t or if you want to rename them, go to: GIS Field = ID EPANET property = ID Please bear in mind that, in Qatium, the IDs of your network elements must be unique,and up to 31 characters: All characters ...

Fire flow determines the network capacity for firefighting operations. In such situations, regulators typically establish guidelines to guarantee enough water pressure for customers while ensuring ample supply for firefighters’ needs. Without an adequate water supply, they may struggle to control a fire or customers end up without water, resulting i...

We recommend that you specify which junctions represent hydrants directly on EPANET or your GIS files. Otherwise, Qatium will not be able to identify them. You can do it by adding the following data to your files: GIS files Field Group Attribute hydrant     EPANET Option 1 Option 2 Property Description Property Junction ID Value hydrant Value H_ E.g...

To sign up: Go to https://qatium.app/ Press Start Enter your email address and click Continue  We'll send you a one-time code: use it to confirm your login You’ll get a form asking for your name and company, once you submit that, you’ll be in! ⚠️ Important: Check your spam folder or enter an alternative email if you can’t see the one-time code. If y...

Qatium is based on cloud technology, so it needs an internet connection to work. Although you may still be able to work with an unstable connection, this would affect the performance of the platform. You can also download your network as an .inp file so you can work offline using a different software....

Every plugin in the marketplace undergoes a thorough review before you can buy it. If you have any issues with Qatium plugins, just reach out to us and we'll fix it as soon as possible. For third-party plugins, Qatium is not responsible for their performance after being reviewed and published. Check the plugin page in the Marketplace for the help re...

Only network owners can download networks. If you don’t see the download icon, it means that you don’t have the permissions to do it. Ask the network owner to upgrade your role, or download the network themself. If nothing happens after clicking on the Download button, you might have: Some Internet connection issues Corporate security settings that ...

Currently, Qatium only supports water age to calculate water quality.  In water quality modeling, water age refers to the time it takes for water to travel from a water source to consumers. The lower water age, the better water quality.  Tracking water age helps you:  Identify stagnant water areas, preventing bacterial contamination; improve network...

We know that sometimes it’s difficult to have a complete dataset for your network, and we want to help. Qatium allows you to build a hydraulic model from GIS data, with no modeling skills required. If you already have a model to upload into Qatium, you can update it and improve your network by adding new information. 💡 Tip from Q: Download the .inp ...

To move around the map and customize your network view, use the map control buttons. Reset north Frame the network map Switch from 2D to 3D view Activate satellite view Zoom in and zoom out The following table shows the map controls and their use in detail: Map control button Use  Action     Pan  Click and hold your pointer to move freely around the...

To quickly see the arterial or distribution part of your network, you can include network levels for any asset in your GIS files. Data you add to your files GIS editor Field Level or Category Attribute Arterial / Distribution How Qatium processes that data We verify your data to preserve consistent network levels. Then we add that information to you...

To sign in into Qatium you just need to follow these steps: Go to https://qatium.com/ Select Sign in, enter your e-mail address, and click Continue We'll send you a one-time code to your e-mail. Use it to confirm your login, and you’re in! If you are experiencing some trouble signing in: Make sure you have signed up to Qatium before. If not, you can...

Model accuracy shows how close your digital twin in Qatium is to the real network. We calculate it hourly based on the model's deviation values. The lower the deviation, the more accurate the model. The goal is to have an accuracy as high as possible, with the maximum value being 100%. However, we consider any value above 70% a good model accuracy. ...

Now that you know the platform and have tested your first scenario, you are ready to upload your network into Qatium. It’s very easy!  If you already have a hydraulic model, you can simply upload the EPANET input file (.inp)  If you don’t: upload your GIS data and we’ll create the model for you You can also combine datasets using both GIS files and ...

Available on Creating a team workspace allows you to share a common place with your colleagues, collaborators,or stakeholders to visualize the networks, run simulations, and share strategies. You can easily create one by following these steps: Go to the workspace name to display the dropdown menu Select Create workspace Enter a name for your workspa...

Before reporting a bug Check the Qatium Status Page to see if it’s a performance problem Check if the issue is also happening in incognito (private) mode and a different browser Disable the browser extensions. Sometimes they may cause some issues. If you experience performance issues on a specific network, try duplicating it and see if the issue per...

Qatium simulates the behavior of each network using the EPANET toolkit, which can raise some errors while it is calculating and/or finishing the simulation process without returning the results for all the hours shown in the timeline. In the hours when there are results, they will be shown on the map, in the asset details, and in the pressure, flow,...

Qatium simulates the behavior of each network using the EPANET toolkit, which can raise some errors while it is calculating and/or finishing the simulation process without returning the results for all the hours shown in the timeline. In the hours when there are results, they will be shown on the map, in the asset details, and in the pressure, flow,...

Depending on your role, you’ll be able to do different things in Qatium workspaces. If you belong to a Pro plan and you create a workspace, you’ll become the owner of that workspace. From there, you’ll have an Owner role. If someone adds you to a workspace from a different owner, you will have a Member role unless the owner changes it. Here’s what y...

Qatium locates your network in different ways, depending on the type of files you upload and the information they include. You can always change it and find a better one following these steps: Open the assistant by clicking on Q’s icon Find Your network seems misplaced? on the suggestions Select Change its location Go over the projection candidates ...

Efficiency will only appear if we receive live demands for all the junctions classified as Customers. If not, the tooltip will only show the Net flow....

If we are unable to renew your subscription, your account will automatically switch to the Free plan. Meaning that you’ll lose access to some features falling within paid plans.   We’ll move the data in shared workspaces to the owner’s personal workspace. All shared workspaces within the organization will be deleted.  All users will only have access...

Upstream and downstream pressures are calculated during the simulation depending on the orientation of the surrounding network elements. Qatium uses the EPANET engine to solve physics equations about the movement of water in pressurized water networks...

While uploading a network, we only admit 1 .inp at a time. If you dropped several .inp files into Qatium, we’ll only process the first one and ignore the rest. If you need to upload all your files,you can contact us....

When importing GIS data, Qatium will try to interpret it and assign an asset type to each uploaded file. If you notice that Qatium couldn’t recognize your dataset, we recommend renaming your files to end as “_assettype”. E.g. mynetwork_valves.geojson Here are the accepted aliases for each element type: Element type Aliases Supply sources source, res...

Yes, but it's not ideal. When Qatium doesn't find enough shutoff valves to isolate the pipe, it assumes that the selected pipe represents a pipe surrounded by valves and changes its status to closed. We recommend adding all your valves and customer points to your network for the optimal experience....

When trying to sign in to Qatium, we’ll send you a one-time code at the e-mail address you are using to access Qatium. If you don’t receive the code: Check your spam folder Make sure the e-mail address is correct Sometimes, strong corporate Spam filters can delay the reception of the code. If you receive the code but that it takes a long time, we wo...

Below the Customer Pressure panel button, you’ll find a button to display or hide the Flow panel . If you switch ON and OFF the toggle bar, you’ll activate or hide flow on the map. The Flow panel shows not only the distribution of flow across the network but also the total length of pipes with that flow range. 💡 Tip from Q: Use the assistant’s chat ...

Flow visualizations (animations) are based on the flow direction and pipe diameter.   The magnitude and velocity of the flow values are calculated through the simulation with all the data available.   The Flow panel shows the distribution of the flow across the network, as well as the total length of the pipes with a specific flow range....

Currently, our Ingest API is append-only. This means that Qatium will use the latest received value for each timestamp sent. If you wish to delete part or all of the data you submitted through the Ingest API, please contact us....

Qatium may go through the following stages to calculate orientation until it gets a result: It calculates the shortest distance by counting the elements between water sources. If the distance is the same for different orientations, supply sources take priority over tanks, so that orientation is selected. If the distance is the same but all orientati...

To downgrade your plan: Go to https://qatium.com/pricing/ Scroll down to the bottom of the page Click on Manage my subscription and fill the form Remember that, if you decide to change your plan, you may lose access to some of its features. Downgrading from a paid plan (Pro, Business,  Enterprise) to Free  We’ll move the data in shared workspaces to...

No, you can set up a free account in a few minutes, no credit card required. Learn how to create an account by reading this article ....

Available on On the right side of the map, you’ll find the Tank Autonomy panel button. When running scenarios, you can use it to visualize an estimation of the hours your tanks will supply the network if there’s a supply interruption, allowing you to be prepared for any incident. You can also combine the tank autonomy estimation with other operation...

EUR (€) and USD ($)....

EPANET is a public domain, water distribution system modeling software package created by the US Environmental Protection Agency (EPA). It uses a mathematical engine, the EPANET engine, for solving hydraulic equations and calculating pressures and flows across the network. It is the engine used by most hydraulic modeling applications such as InfoWat...

Your data is encrypted and stored securely via Amazon Web Services (AWS), and nobody can access it without your permission. You can delete your models from the user interface any time, and all data will be removed from the cloud. If you wish to delete all data, including your account, you may contact us. Qatium does not share, publish or monetize yo...

Distribution networks EPANET engine is the most used engine in the world. Beyond the EPANET application itself, Qatium, InfoWater (Pro), and WaterGEMS - among others - use an EPANET engine. Even water modeling solutions with proprietary engines (like InfoWorks WS and Sinergee) can export to EPANET format. Waste and stormwater networks SWMM engine is...

Qatium works on any device with a screen and an up-to-date browser. That includes smartphones, tablets, and computers. But it’s recommended that you use the biggest screen and most powerful CPU available. You can still use the App on older, less powerful devices, but our recommended hardware specifications are any device from 2020 onwards with a 3GH...

When there are overlapping nodes (nodes with the same coordinates, with a 0.05 m tolerance), only the first element is preserved, according to the following order of priorities: SUPPLY SOURCE TANK PUMP VALVE PRV PSV FCV PBV GPV TCV In case a Customer point overlaps with a Hydrant, the Hydrant will be preserved and the Customer point will be connecte...

You can set the language of Qatium interface to English (AmE) or Spanish. To do so, set your browser language options, and Qatium will automatically apply the same for the interface. When talking to Q, your digital water assistant, you can use whatever language you are most comfortable with. But bear in mind that Q are still learning and some transl...

Qatium is constantly improving: we release and implement new functionalities as soon as they are developed and tested. That means the platform is updated and you are always using the latest version of Qatium....

When you delete your network, it will no longer be accessible from the workspace. Only Owners can delete networks. As an owner you can manage who has permission to delete your network. We recommend being cautious when managing roles and permissions. Your network is recoverable for 30 days only for the Pro, Business and Enterprise plans. To request a...

If you can’t access a workspace or a network: Check you’ve been invited to that workspace or that the network has been shared with you. Make sure you are signing in with the correct e-mail address. If you are experiencing connection issues or have a limited connection, try reloading the page or coming back later when you have a better connection. If...

The following panels allow you to have an overview of your network performance regarding: pressures, flow, tank autonomy, zones, water age and model deviation. You can also check these panels when performing scenarios to asses the impact on the network. Pressures panel Flow panel  Tank autonomy panel Zones panel Water age panel Model deviation panel...

Here you have all the specifications for pipe’s properties and how to modify them both in GIS editors and EPANET. Check this table to see all accepted aliases for each property. Qatium will process that information by running some validation checks and we’ll try to fill any gaps. Status Data you add to your files GIS files Field Status Attribute Ope...

Follow these specs to specify your valves’ type, their status, and/or edit their properties.Check this table to see all accepted aliases for each property. Qatium will process that information by running some validation checks and we’ll try to fill any gaps.  Type Shut-off valves GIS files Field Type Attribute TCV     EPANET Property Type Value TCV ...

Here you have all the specifications for the pump’s properties and how to modify them both in GIS files and EPANET. Check this table to see all accepted aliases for each property. Qatium will process your data by running some validation checks and we’ll try to fill any gaps.  Status Data you add to your files GIS files Field Status Attribute Open Cl...

As you might know, junctions are needed to solve the mathematical graph model of system flows. Therefore, they are important to your network in Qatium. In case you don't have a junction layer, Qatium will infer where the junctions are missing and connect them to the pipes, creating a connected network. If you do have a junction data layer, Qatium wi...

Business is perfect for larger teams. It includes 5 to 10 users, access to both personal and 1 to 3 team workspaces, and up to 10 team networks. The Business plan offers you full collaboration capabilities, so you can work on multiple networks as a team: Network sharing Real-time collaboration with your teams User permissions & roles With Busine...

Yes, we do! We accept epoch time format, if that’s your preferred flavor. Epoch times will always be considered UTC. We also accept ISO8601 format, which allows you to include the time zone in the time variable, e.g. 2024-02-29 03:00:00+10...

Qatium locates your network in different ways, depending on the type of files you upload and the information they include. We encourage you to set your network projection to ensure that its location on the map is accurate. Here’s how it works for each type of file: EPANET .inp files Type of file Projection included What Qatium does EPANET (.inp) No ...

You can customize the view of your network for any of your tasks in Qatium using the network display panels. Network layers panel  Network levels panel  Network elements panel Network layers Use the Network layers button to open up the panel that allows you to update your network by:  Adding new data Re-categorizing the existing layers (reassign som...

Yes, your subscription will renew automatically unless you cancel it 30 days before the upcoming renewal date. See how to cancel your subscription If we are unable to renew your subscription, your account will automatically switch to the Free plan. This means that you’ll lose access to the features included in paid plans only. If you initially purch...

Qatium only requires you to upload a pipe layer to create a network, but we recommend you upload as many element types as available to make the best of the platform. EPANET files If you are using modeling tools like EPANET, the element type will be created automatically in the model (in the exported .inp file, it'll be shown as [ELEMENT]). GIS files...

Besides pipes, your network may include other elements, such as supply sources, tanks, valves, etc. We represent the type of each element with an icon. Some of them also represent its status (open, closed, with issues…).  The following table shows a legend with the main icons and buttons you can find in Qatium, and what they represent. Icon Represen...

You can add zones to your network at any time. To do it, simply upload polygon files (either Shapefiles or GeoJSON) to use as zones in your model. Zone ID  Most IDs are usually defined by default. If there’s no ID specified for your zones, Qatium will use “zone #” (where # is a number) for your imported zones. For example: ZONE 1, ZONE 2, ZONE 3 If ...

If you don’t have the data for supply sources or it’s invalid, Qatium will infer the location of the source following these steps: Qatium divides the network into subnetworks. Then check the most dense one for a supply source. If it doesn't contain a supply source, we infer it at the end node with the highest elevation of the pipes with the largest ...

Available on Flushing in Qatium is designed to work along with the Demand Spike function, assisting you in creating your flushing sequence. You can use Demand Spike for fire-flow analysis, new development scenarios, criticality analysis, permitting, etc. But in this case, applying different demands to your junctions or hydrants will allow you to che...

Available on The Zones panel allows you to display or hide the zones on the map. If you click on a zone, you’ll also see some useful insights in the panel: Zones pressures, where you find: The number of customer points with low pressure: less than 20 m for international system networks and less than 30 psi for US customary networks. The number of ju...

To accurately reflect your currently active network, Qatium filters any abandoned and proposed elements from your files, except for zone layers. To do so, Qatium will rely on the lifecycle property. If you don’t have the Lifecycle property specified, you can add it to your GIS files as described below. Data you add to your files GIS editor Field Lif...

Qatium is an open and collaborative water management platform that helps utilities improve their water distribution system operations, SCADA, smart metering deployments, and much more. With a simple and secure design, Qatium allows you to build a digital replica of your networks within minutes, streamline daily operations, and optimize your network ...

Qatium accepts only valid .inp files per EPANET 2.2 standards. If your .inp file runs in EPANET 2.2 but the problem persists, we’ll review the model and make the adjustments for it to work. The problem may also be that asset IDs are too long. Qatium and EPANET 2.2 only support 31-character IDs, so if you are exporting from EPANET 2.0 or other softwa...

During your Qatium journey you’ll have Q — your digital water assistant, always there to help you out.  They’ll give you information about network building, things to improve, errors, and other valuable insights to help you understand and work better with Qatium.  You can launch Q anytime, both from the workspace and inside the network. Ask for info...

Qatium uses the same units as the EPANET engine, either customary (US) or international system (SI) depending on the units present in source data that's uploaded into Qatium.   International System US Customary system Network length km mi (mile) Element length m ft Flow / Assigned demand l/s gal/min Height m ft (feet) Pressure (max, min, mean) m psi...

Material full name Accepted aliases Asbestos Cement AC, Asbestos cement, FC, Fibrocemento, fibrocement, uralite, uralita Abrasion Resistant Outerwrap ARO, Abrasion Resistant Outerwrap, Envoltura exterior resistente a la abrasion Cast Iron CI, Cast Iron, Hierro fundido, Fundicion Gris Cooper COPP, Cooper, Cobre Concrete Without Sheet Metal Jacket CWO...

Models in Qatium are set by default to carry out a demand driven hydraulic analysis. The assigned demand value will match the consumption value at o’clock times as this is a result of the 1 hour time step simulation. Those values can differ: 1. For a Pressure-Driven Analysis: in this case, water demand dynamically adjusts according to current pressu...

If you upgrade your plan to a higher plan, you will gain new features associated with that plan. If you decide to downgrade your plan, you’ll lose the functionalities from the previous paid plan. Downgrading from a paid plan (Pro, Business, Enterprise) to Free   We’ll move the data in shared workspaces to the owner’s personal workspace. All shared w...

Starting April 17 2024, all existing Qatium accounts were automatically switched to Free according to the new pricing structure. Consequently, some users lost access to some features that are now part of the paid plans. If you are missing some features, you might need to upgrade your plan. Explore all the details by visiting our Pricing page....

To make the most out of Qatium, we recommend you to:  Upload as many network elements as possible to gain more practical insights (pipes, junctions, DMAs, customer points...).   Set the network projection to ensure that its location on the map is accurate. Connect live data so that it closely reflects the latest state of the physical network. Set wa...

Available on Use case Do you need to plan a watermain shutdown, either for maintenance, network expansion or an emergency? With this functionality, you will be able to find the best option to isolate pipes while minimizing the inconvenience to consumers. Qatium allows you to: Identify the valves that need to be closed to isolate a given pipe section...

Adding customer points to your network is very useful, as it allows you to: See the impact of an operation on the customers, when running scenarios Visualize customer consumption Add consumption info to the simulation to improve the accuracy of the network Get Water balance insights , especially related to efficiency You can add customer points to y...

With Qatium, you can test different situations and operations and assess their performance on your network. That’s what we call running scenarios. You’ll be able to make risk-free, informed decisions about your network in a virtual environment before executing plans in the physical world. Evaluate the impact of watermain shutdowns Available on Confi...

If you are trying to perform a shutdown on a pipe representing a check valve, and Qatium doesn’t find any shut-off valves, we won’t be able to continue with the operation....

There can be multiple reasons for getting an error when uploading a network. Wrong file type is one of them. These are the files & formats supported by Qatium: CSV — for readings, signal mapping and customer points. EPANET (.inp) — Qatium only supports 1 .inp file at a time, otherwise we’ll process the first one and ignore the rest. GIS files Ge...

To delete your account, please contact us. If you have shared workspaces, you'll have to specify if you’d like to delete them. Once deleted, you won’t be able to recover the data previously held in that account.  ...

To upgrade your plan to Pro and Business, you just need to: Go to https://qatium.com/pricing/ Choose the plan you want to upgrade to Press Start now Complete the payment details If you want to upgrade to Enterprise, get in touch with us so we can customize the plan to your needs. That’s it! After following the steps, your Qatium account will be set ...

Below the map, there’s a timeline. It represents a 24-hour period with 1h time steps. It also includes a date picker and a calendar. Combine them to: visualize how your network performs during the day,  start scenarios from a specific point in time,  or to review historical data and past events.  Timeline controls: play, pause, move forward. Timelin...

As a utility, you could ask for network information to: Hydraulic modeling team: ask them for an EPANET hydraulic model. They may use InfoWater, WaterCAD, WaterGEMS, EPANET or another hydraulic modeling software. GIS or asset management team: they will be able to give you more insights about the available network information - whether hydraulic mode...

From your workspace, you’ll be able to perform different actions for your networks. Depending on your subscription and your role, on each network card you’ll find buttons to: Duplicate a network: this creates a copy of the network in the workspace. Share a network with other team members. Download a network: we create a .inp file with all the networ...

If the model is a steady-state model, Qatium assigns the same hourly demand for the 24-time steps. If you're importing GIS data, we are using a default pattern....

Pro gets you all operational scenarios, like watermain shutdowns and flushing sequences. It’s the ideal plan for most utility operations, and also the most popular one. It includes 3 to 5 users, access to both personal and 1 team workspaces, and up to 3 team networks. These are some features you’ll enjoy with Pro: AMI / SCADA integration: 30 days of...

If you have delimited zones but you are not seeing any insights about water balance, it’s probably because your network is missing some data. If your network doesn’t have flow-meters data, water balance insights won’t appear....

When you import your network, Qatium will read the map projection from your files. If we can’t find it we’ll start a wizard for you to locate your network (zoom in to its location). Once zoomed in, you’ll have a list of potential projections to test and select. Some projections end up being very similar, if in doubt select one, you’ll be able to cha...

If you are experiencing performance and/or loading issues with Qatium, you can: Check Qatium’s service status on this page. If everything is ok and the problem persists, check your connection and try again. None of the above is working? Contact us....

Available on If you are the workspace creator or you have an Owner role, you can add new members by following the next steps: Go to Manage workspace Enter the email address of the user you wish to add and click on Add member We’ll send them an email to notify them that they’ve been added to the workspace After that, the workspace will appear automat...

If you are running scenarios and you can’t access these panels, it’s most likely because something went wrong during the simulation. Qatium simulates the behavior of each network using the EPANET toolkit, which can raise some errors while it is calculating and/or finishing the simulation process without returning the results for all the hours shown ...

Yes, to get a trial version of the paid plans you need to: Go to https://qatium.com/ Select Book a demo Complete the form We’ll get in touch with you to start the trial and guide you through Qatium....

To provide you with a complete water management platform experience, Qatium processes multiple datasets from multiple data sources, like geographic information, asset information, hydraulic properties, historical and live readings, etc.  We use different technologies — AI, ML, genetic algorithms, hydraulic modeling engines, etc. — to extract, combin...

In Qatium’s Marketplace, you can find several types of plugins, either built by Qatium or third-party developers. Visit the Plugins & uses cases section to learn more about each plugin. Qatium plugins Some of the plugins have been built by Qatium developers and are fully maintained by our team. There are several Qatium-built plugins that are ava...

Depending on your subscription plan, you’ll have access to different plugins from the Marketplace. If the plugin is included in your current plan, it will be directly accessible on your team networks and workspaces. If the plugin is available in a higher plan than yours, you can upgrade your subscription directly from the plugin page. Some plugins a...

Using our SDK, you can extend or change the behavior of existing features in Qatium. You can also add new capabilities to the platform by creating your own plugins. We’ve prepared a complete guide for you to build and submit your plugins into the Qatium Marketplace. Learn all the details by reading this article. To test it during development, you’ll...

To introduce you to Qatium, we've created a demo network named Magnetic Island, AU - Demo. It includes many elements you could find in your own network: hydrants, pipes, pumps, tanks... It’s a great network to explore all the functionalities before importing your own. Once you access the Demo network, you’ll find a map that represents the current st...

In the Qatium Marketplace, you'll find plugins and tools that will help you solve unique water management needs. Get the most out of Qatium by installing, purchasing and creating plugins to streamline your daily operations. What’s a plugin? Plugins are software components that add specific functionalities to an existing app or website. They act as e...

Discover all you can do using the plugins from the Qatium Marketplace. Click on each one to display more information about use cases and features. Watermain shutdowns   Available on With this plugin, you can test the impact of watermain shutdowns before sending your crew out for field operations. It’s everything you need to run watermain shutdown sc...

Build your plugin With our SDK you can innovate with us and bring your ideas to life. If you want to build a plugin to extend Qatium capabilities, here’s how to do it: Set up your development environment Connect to Qatium using the Developer Mode Build your plugin Learn all the details by visiting the SDK documentation. Important:To build a plugin, ...

We know it’s very important for utilities to comply with the water regulations in their regions. With Qatium, you can check your network fire flow capacity, monitor water quality and ensure an adequate water supply across your network both for consumption and emergencies purposes. Fire flow capacity Ensure that your network has the maximum water sup...

Recategorizing and ignoring network layers entail changes not only to the view but also to the structure and performance of your network. In this case, ignoring a layer can result on a non-simulable model. Meaning that probably the layer you want to ignore is neccessary to build the network model.   ...

Updating your digital network allows you to have a more accurate representation of the physical one. Regardless of the file type you used to create your network, you can easily update it anytime by adding new files or replacing the existing ones. Add new files or GIS layers Make sure to name the new files differently to avoid overwriting existing on...

Qatium keeps your network model up to date by updating your readings data regularly. This ensures you have accurate insights for better and faster decision-making. In this article, we’ll show you how Qatium handles your data integration. Update frequency Qatium updates data from your network’s key assets, like pumps, junctions, valves, and tanks, at...

When you add readings to your network, you can evaluate its performance by comparing simulation results with historical data. In this article, we'll teach you how to easily add them from a .CSV file. Prepare your files for upload First thing is to have at least one network uploaded into Qatium. Then, to add readings to your networks you need to prep...

Available on Model deviation shows the average difference between the sensor values and the network simulation values. The smaller the model deviation, the closer the real data and the simulated values are. The goal is for the model deviation to be as small as possible, with the minimum value being 0%. How to visualize model deviation insights Qatiu...

If your dataset doesn’t contain elevations, Qatium infers your asset elevations. The elevation comes from Mapbox elevation data....

You can send your SCADA data through our REST API endpoint. That way we ensure the highest level of data security from your standpoint, as the platform will only be able to see the data you specifically send to us. This way, you control your data changing the volume, type or frequency sent through the API. Learn more in the Qatium API Documentation....

Qatium will use the last value received. The previous value(s) will be ignored and will not be visible in the platform. Our Ingest API is appending data, allowing the user to access the latest data available....

You can choose a demand to apply within a given range. The maximum flow of the range is estimated using  the widest connected pipe diameter and the maximum flow range using a fixed velocity of 10 m/s or 32.8084 ft/s....

An Ingest API is an interface that allows data to be imported into a system for processing or storage. It facilitates the seamless transfer of data between applications or services. Ingest APIs are commonly used in data management and analytics systems to efficiently bring in and manage data from various sources. Qatium's Ingest API is a REST API th...

The main insights we are displaying on water balance are: Net flow in your network, which we get from the flowmeters: Net flow = inlets - outlets Efficiency (the percentage of water that actually gets to customers): Efficiency = (Consumption / Net flow)*100 We get the consumption from live-demands....

If you haven’t provided demand data in your import, Qatium will infer it in 2 steps: Calculates the population using the following formula: Multiplies the population by a usage of 135 L/inhabitant/day....

As soon as the platform receives your live data, Qatium will analyze and process it to find relevant events like: Tank levels (unusually low) Junction pressures (unusually low) Pipe flows (unusually high) You can set thresholds (minimum and maximum values) for those variables in your assets through a .CSV file. Preparing your files for upload To set...

Once you upload your data to Qatium, we transform it into a digital replica of your network ready to operate with. To do so, we run some checks and apply some changes to your model if we need to.  Especially for .inp models, we transform linear elements (valves and pumps) into point elements. In some cases, to avoid network topology problems, we cre...

We’re always here to support you. Get in touch with us by filling out this form, and we’ll get back to you as soon as possible. If you prefer, you can directly ask Q, our digital water assistant, from inside Qatium’s platform. Q will provide you with information about (almost) anything you might need help with....

There is no limit to the data you can upload to Qatium for a typical network. There are no restrictions on the file size or the number of elements per network, either. Although the import process might take longer with complex models. If the density and complexity of your model is higher than normal, please contact us and we’ll make sure everything ...

Qatium operates on a freemium model, which means that you can use the core functionalities of the platform for free. However, depending on your specific needs, you can also upgrade to one of our paid plans: Pro, Business or Enterprise. For more information, visit our pricing page....

Available on The Water Age plugin, available in the Qatium Marketplace, helps you monitor water quality across your distribution network. This tool tracks water age — a key indicator of water quality — and presents clear visual insights on how long water has been in your system. Before using the plugin, make sure you’ve specified water quality for a...

No worries, we’ll guide you throughout the entire process.  If your plugin still doesn’t pass the review, it won’t be available in our marketplace. In case your plugin just needs a little tweak, the Qatium team will let you know. You have the opportunity to make any necessary changes and resubmit. Learn more about the submission and review process i...

We accept Link, and credit and debit cards payments for all subscriptions. For yearly plans and Enterprise subscription, you can also use bank transfers. ...

Tanks are among the most important assets in the network, and managing them is a critical part of your network management.  Tanks details Qatium distills all available tank data to provide you with clear and essential information. Hover over or click on the tank icon to see it. Tank autonomy Available on Not being able to provide water to its custom...

Follow these specs to set or edit the properties of your tanks. Check this table to see all accepted aliases for each property. Qatium will process that information by running some validation checks and will try to fill any gaps. Volume Volume is not a required property in EPANET. It’s calculated from minimum and maximum levels, and diameter, when t...

Available on Whenever you need to remove any user from your workspace, you just have to: Go to Manage workspace Find the member you want to remove from the list Choose Remove using the dropdown menu Confirm the action by clicking on Remove member ⚠️ Important: You can always add a user back to a workspace by following the steps in this article.    ...