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Troubleshooting
Are you experiencing any issues with Qatium? This is the go-to destination for finding answers.
General
Import errors
- Most common errors and possible solutions
- I uploaded an INP file, and it’s not working
- Uploading GIS files is not working
- Errors uploading GeoJSON files
- Error uploading Shapefiles
- My GIS data is not mapped to the right asset?
- Why is the map not visible?
- How can I find my map projection?
- My network location is wrong
Readings errors
Simulation & scenario errors
- Qatium crashes when I try to ignore a layer
- Why do I receive a “Simulation is not available” message when running scenarios?
- I can't access the pressure, flow and/or tank autonomy panels
- Why isn't the graph displaying?
- Why is the assigned demand different from consumption?
- Why is my pipe not being shut?
- Why is my network not displaying water balance insights?
- What happens if the water balance insights are N/A?
- Efficiency doesn’t appear on the water balance insights