Most common errors and possible solutions
Having trouble importing files or creating networks in Qatium? This guide covers common errors and fixes.
Uncategorized file
This error mainly affects to files containing asset information. It means the category (asset type) assigned to the file falls out of Qatium standards.
To solve it you need to include some of the reserved words (aliases) in the filename so we can identify the asset type.
Ignored file
We only admit 1 INP and 1 Signal Mapping file at a time. If you dropped several INP and/or Signal Mapping files into Qatium, we’ll only process the first we receive one and ignore the rest.
Avoid duplications with INP and Signal Mapping files by merging all the information in just 1 file.
If you upload one file after the other, the latter will replace the existing one.
Not supported file
You can upload almost everything into Qatium, but there are some file extensions we don't support.
Make sure the files you are trying to upload are supported by Qatium, and try again.
| Supported file type | Goal in Qatium |
|---|---|
|
EPANET .inp |
To upload an already existing model to Qatium. |
|
GIS files .geojson .shp, .dbf and .prj (.cpg optional) |
To create a complete network in Qatium from different datasets, and to set its projection on the map. |
| .csv | For readings, mapping signals, thresholds and customer points. |
| .txt | To import controls (Simple Controls and Rule Base from Epanet). |
| .zip | To combine different datasets into one single file. |
Failed file
This error normally occurs when the file is empty or has the wrong format.
Check the content of the file to see if it's compatible with the file formats in Qatium. You can download our files examples to see a demo of the data to include:
- INP file example
- GIS dataset example
- Customer points CSV file example
- Customer points GIS file example
- Readings CSV file example
- Zones GIS file example
You can also check our guide on how to set asset properties in your files.
If anything works, please contact us.