Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

English (US)
Spanish
  • Contact Us
  • Sign up

Other articles

  • Qatium crashes when I try to ignore a layer
  • Why do I receive a “Simulation is not available” message when running scenarios?
  • I can't access the pressure, flow and/or tank autonomy panels
  • Why isn't the graph displaying?
  • Why is the assigned demand different from consumption?
  • Why is my pipe not being shut?
  • Why is my network not displaying water balance insights?
  • What happens if the water balance insights are N/A?
  • Efficiency doesn’t appear on the water balance insights
Back to Simulation & scenario errors
  • Home
  • Troubleshooting
  • Simulation & scenario errors

Why isn't the graph displaying?

Qatium simulates the behavior of each network using the EPANET toolkit, which can raise some errors while it is calculating and/or finishing the simulation process without returning the results for all the hours shown in the timeline.

In the hours when there are results, they will be shown on the map, in the asset details, and in the pressure, flow, and tank autonomy panels. But if for a selected time step there are no available results, the graph in the asset detail will be updated and only show results in the time steps with data.

While the simulation is running, the graph is being calculated and drawn. For very large and complex networks, it might take longer to display the network.

Remember that live data graphs are available only when and where readings are available.

graph not appearing graph not showing
Logo of Qatium © 2025 Qatium
  • Qatium.com
  • Book a Demo
  • Pricing
  • Community
  • Marketplace
  • Status
  • Privacy Policy
  • Terms & Conditions
  • Cookie Policy

Knowledge Base Software powered by Helpjuice

Expand