How to report a bug

Before reporting a bug

Check the Qatium Status Page to see if it’s a performance problem
Check if the issue is also happening in incognito (private) mode and a different browser
Disable the browser extensions. Sometimes they may cause some issues.
If you experience performance issues on a specific network, try duplicating it and see if the issue persists on the copied one.

If any of the steps above solve the problem, contact us and provide as many details as possible - this will help us understand your issue right away so we can better help you.

Describe the issue including screenshots, GIFs, or a short video.
If the issue happens on a specific network, share the network ID with us.
If the issue is about a specific uploaded file, send us the file.
Specify your device, operating system, and browser version.

Optional: if you know how to do it, you can also provide your browser console and network logs.